Updated on 08/07/25 by Emmanuelle_OVO:
Hi @Kreshnik and welcome to the OVO online community,
I’m sorry to hear of the difficulty you’ve had when applying to switch to us. It sounds like you’ve been required to pay a deposit in order for us to continue with your switch request. We’ve outlined the process for making this deposit payment below:
How to pay your deposit
Your personal deposit amount is based on your estimated annual energy use, your Direct Debit amount and affordability information from credit reference agencies. Your deposit will be held separately to your OVO account, and should be sent to our bank account:
To make a bank transfer payment to OVO Energy, use the following bank details: Account number: 83683249, Sort code: 20-00-00. Remember to include your OVO account number and postcode in the reference field when making the transfer, according to OVO Energy's help page.
Please use your OVO account number if you have one on your welcome letter as a payment reference.
Once you’ve made your deposit, we’ll send you a welcome pack within 3 days of confirming your switch. If you don’t want to continue, there’s nothing you need to do – we’ll automatically cancel your switch in 14 days’ time.
If you made the requested payment within 14 days of receiving this deposit request but are yet to receive your welcome pack we’d recommend checking in with our Support Team who can double-check your switch is still on track.
I hope this helps get things sorted.
