This is a strange one, @juliamc.

Did the error message appear when you entered the address on our ‘Moving Home’ page? We would expect you to be able to create an account online regardless of whether the existing account at that address has been closed, so I’m wondering if there might be a pesky bug about. 

If you’re still unable to get things sorted online, our Support Team can get this set-up over the phone, 0330 303 5063.

I hope this helps get things set-up.

I switched from Scottish Power to OVO approximately 8 weeks ago. My online account is still not fully set up, it says “Officially On Supply, Getting Your Account Ready”. As such, I cannot access my metre readings or sign up for OvO Anytime because the account isn’t fully set up.

Tried phoning OVo Customer Services twice and given a reference number and told they would contact me. Nobody has been in touch.

Anyone experienced similar and have any advice to get it resolved? 

Howdy @rpg28 ,

Let me send this backstage to discuss with the others. Back soon!

Thanks did you manage to find anything out?

Hi @rpg28,

I’m sorry you haven’t had access to your online account so far. 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Hi, I think that have the same problem. I moved to a new flat where the previous owner was with OVO. Now, 12 months later I still cannot create my online account. I chased OVO with this problem about million times, they keep saying something about new system. All my communication with OVO (e.g, meter readings must be done in online chat). That is very slow and frustrating.

Hey @martin78,

It sounds like you’re still on our older billing system which doesn’t have online access. We’re currently in the process of migrating all accounts onto the new platform which I believe is nearly completed. You should hopefully have account access soon once your accounts been migrated onto the new platform. 

Until this has been done you’ll be able to send your readings through any of our Social Media channels below:

Whatsapp - 0330 175 9695

Social links -
https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

I hope this helps