I recently moved into a new (rented) property which was supplied by British Gas. It has a smart meter and was initially set to use PAYG topups. I want to switch to OVO on a monthly DD.
What will happen to my existing credit on the meters that I have already topped up?
Best answer by Tim_OVO
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Updated on 19/06/24 by Shads_OVO
In simple terms, British Gas would refund any credit left on your smart prepayment (PAYG) meters after you’ve switched to a new supplier. This is usually refunded within 6 weeks of a switch but you may want to confirm their refund process by contacting them directly.
You should be able to request that British Gas change your meter mode from prepayment to ‘credit mode’. However this can also be done once you switch. This will allow you to pay for your energy by monthly Direct Debit.
You can check out our current fixed plans here.
Find out more about the switching process in the guide below.
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