I recently moved into a new (rented) property which was supplied by British Gas. It has a smart meter and was initially set to use PAYG topups. I want to switch to OVO on a monthly DD.
What will happen to my existing credit on the meters that I have already topped up?
Best answer by Tim_OVO
Updated on 15/07/25 by Ben_OVO
In simple terms, British Gas would refund any credit left on your smart prepayment (PAYG) meters after you’ve switched to a new supplier. This is usually refunded within 6 weeks of a switch but you may want to confirm their refund process by contacting them directly.
You should be able to request that British Gas change your meter mode from prepayment to ‘credit mode’, so that the meter won’t run out of credit and turn off. However this generally happens without you requesting it as part of the switch. When you’re on supply with OVO we can discuss switching you over to be pay monthly (we can do alter the meter remotely).
You can check out our current fixed plans here.
Find out more about the switching process in the guide below.
Updated on 15/07/25 by Ben_OVO
In simple terms, British Gas would refund any credit left on your smart prepayment (PAYG) meters after you’ve switched to a new supplier. This is usually refunded within 6 weeks of a switch but you may want to confirm their refund process by contacting them directly.
You should be able to request that British Gas change your meter mode from prepayment to ‘credit mode’, so that the meter won’t run out of credit and turn off. However this generally happens without you requesting it as part of the switch. When you’re on supply with OVO we can discuss switching you over to be pay monthly (we can do alter the meter remotely).
You can check out our current fixed plans here.
Find out more about the switching process in the guide below.
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