Im trying to switch to Ovo Energy but the quotes keep insisting on signing up with a Day and Night rate although I only have a single rate SMETS2 meter. The call centre seem to have the same issue - how can I get this fixed?
Quote for new customer insists on Economy 7- I'm single rate

Best answer by Tim_OVO
Updated on 27/06/24 by Shads_OVO
Hi
I was also chatting to you about this same question over on this topic.
It’s tricky for us as it would seem either your supplier is wrong in suggesting you’re registered as single rate, or our quote page is wrong. Why not double check with your supplier as Emmanuelle advises?
There’s one workaround for you to consider: Sign up to an economy 7 tariff, and request to our Support team that the prices applied to both day and night (peak and off peak) registers have the same, single rate prices applied. You can make this request after starting the switch to OVO via our Support team. Before that, start the switch via our quote page here.
Thoughts on this?
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