Hi @lp_lndn , can you firstly expand a little more by showing which IHD you have (details normally in the back or bottom) a picture is also helpful. 
Also there will be some lights flashing on your meter, what are these and what frequency are they flashing at?

@BPLightlog This is what I can see. It doesn't moving forward from here.

What about any lights flashing on your meter?

@BPLightlog there are no lights flashing on the device.

No lights flashing on your meter (not your IHD)?

@BPLightlog 

On the meter the "Mesh" light is flashing.

[Off-topic for a moment]

Woo-hoo! A working mesh meter - the first I’ve seen depicted in these forums. How exciting!

I’m not sure it is ‘working’ at the minute .. the OP suggests that the online account and IHD have not updated in 3 days

Probably connected - or not (!). I too had problems getting readings and usage data online over the weekend, so there may have been a (separate) reason for that - DCC hiccups, perhaps. Friday, Saturday and Sunday’s usage turned up this morning, but I’m still waiting for last night’s reading.

If the mesh LED is flashing and some data have been received by OVO, the meter is connected. That’s what I was getting excited about - we haven’t heard much about mesh.

It’s suggested that there has been a data lag over the last few days and that may be why your account is not up to date. 
The meter is operating locally and so should always be correct. 
Although I would have expected your IHD to be still connected unless it needs the external Mesh link to work. 
You could try disconnecting your IHD for a few minutes and then switching it back on but it may be that once the data begins to be reconnected, it will all work. 

Bank Holiday weekend delays/glitches strike again perhaps?

Possibly … problems via other suppliers as well

Oddly enough, though, although OVO couldn’t get my data over the weekend, n3rgy could - for the first time since mid-June. It looks like DCC may have been playing with access.

I’ll have more to say elsewhere - in due course 

Keep us posted please @Firedog! 

We’re still trying to look into the direct debit issue you & Nukecad flagged

Things are slightly changed. After a top-up the online balance being updated, and also the meter but the IHD still not working.

Please go into the System Status menu on the IHD and tell me all the Status Codes you’re seeing there. I can use those to figure out what’s going on.

@Blastoise186 

Gotcha - that’s an easy one. The IHD just needs to be paired again. Please let Support know and they’ll do that for you - make sure to give them that code too!

Thanks  

Hi @lp_lndn,

It seems our forum volunteers have already got to the bottom of this. Please let us know how you get on.

@Shads_OVO as it was advised above I have raported the situation to the OVO support team with the error message on IHD screen. They said yesterday I have to turn the IHD off then they doing what they need and when I turn it on later will be working fine. No kidding it happened exactly like that.

@lp_lndn, thank you for coming back with an update. It usually isn’t a complicated process so this sounds about right Hopefully this has been resolved for you now.