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Recently had smart meters installed (SMETS 2 Meter) the installer never left us the in home display so had to contact ovo who speedily sent out the Trio II display, there are no instructions with the device I've switched it on and recieve connecting to smart meter followed by meter not commissioned.

On the SMETS 2 meter  the WAN and HAN light indicators are off no lights.

How do I go about resolving these issues.

Hey @Trancey ,

Try this tool first, it might help: https://smart-meter-help.ovoenergy.com .

If that works, it’ll send a report straight to the right team at OVO to investigate. If it doesn’t work, please let me know here and I’ll guide you through an alternative option.

If you could also tell me the status codes from the IHD, that’d be great. I can use them to help figure out what to recommend to you.

Thanks!

The link you give me gets me to the end of the questions and say the meters are talking to ovo no need to contact us?

As for the status this is all I get see picture

 

Hey @Trancey ,

Try this tool first, it might help: https://smart-meter-help.ovoenergy.com .

If that works, it’ll send a report straight to the right team at OVO to investigate. If it doesn’t work, please let me know here and I’ll guide you through an alternative option.

If you could also tell me the status codes from the IHD, that’d be great. I can use them to help figure out what to recommend to you.

Thanks!

Hey @Trancey ,

Try this tool first, it might help: https://smart-meter-help.ovoenergy.com .

If that works, it’ll send a report straight to the right team at OVO to investigate. If it doesn’t work, please let me know here and I’ll guide you through an alternative option.

If you could also tell me the status codes from the IHD, that’d be great. I can use them to help figure out what to recommend to you.

Thanks!

The link you give me gets me to the end of the questions and say the meters are talking to ovo no need to contact us?

 

As for the status this is all I get see picture

 

 

Ok. In that case, try calling OVO and ask them to pair the IHD. They’ll walk you through it.

Just before you do though, here’s a tool that can help you check whether the meters are even registered with DCC: https://homebrew.n3rgy.com . Please don’t post the results here though!

Thanks @Blastoise186 for all your help I contacted ovo who have now paired the device and is fully working now.

Nice one! You are, of course, most welcome.

If you need us again for anything else, please do feel free to stop by. :)

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