Hi,
The electricity readings on the OVO website have started to look funny. Here are July and August. July looks fine. August looks wrong. (Half of May and June is also wrong)
Any ideas?
Thanks.
Mike
Solved
Smart meter readings don't make sense, why is 1 month so different from the rest?
Best answer by BPLightlog
Updated on 28/03/25 by Ben_OVO
Smart meters need to be set to daily or (better) half-hourly readings for you to have the most detailed Usage data on your online account and app. Our Support Team can change the reading schedule for you 😁. The online/app Usage pages will provide accurate data as long as your meter is sending reads. If any readings are missed, or if the meter stops sending reads altogether, then the Usage data won’t be accurate for that time.
Your meters can drop their connection now and then which is what appears to have happened to yours. That’s why some of us also use authorised third party apps which can sometimes help.
It is your meter readings at the beginning and end of your billing cycle which determine your bill of course but the daily info can also be helpful.
The Hugo feed in particular is very good at recovering missing data slots from the central data log (DCC). These are not accurate enough to add together for total usage (nor are OVO’s) but are good enough as an indication of usage
+2- Plan Zero Hero
- 2553 replies
Hi
You could check this page to see if any of the daily readings are estimated
https://account.ovoenergy.com/meter-readings/history/electricity
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Hi
The spikes are charging the electric car. They tie in with the EV app we use to record when we charge the car.
Thanks for that link. They all say “Smart”
What should I do about this problem?
Can any of you OVO folks help? Thanks.
+5- Plan Zero Hero
- 2733 replies
Hi
What does your in home display (IHD) record for these months?
If the spikes in July were when you chraged an EV, August only looks wrong IF you charged your car in the month, as there are no spikes. Thr normal level in both months is 4-5 kWh, so look similar to me. The different scales make them look different.
Yes we did charge the car in August, but it doesn’t show, so there is some error definitely.
I can’t go back and see the IHD readings from the past can I?
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- 2733 replies
mboursnell wrote:
Yes we did charge the car in August, but it doesn’t show, so there is some error definitely.
I can’t go back and see the IHD readings from the past can I?
You should have a ‘history’ view from the menu - depending on your IHD. So it won’t show full detail but might be useful.
You should be able to see half-hourly usage in the App or the website (as long as it is set!). In App see Usage → Daily view → Table view. Never looked at IHD for history!
+2- Plan Zero Hero
- 2553 replies
mboursnell wrote:
What should I do about this problem?
Can any of you OVO folks help? Thanks.
What does the 30min data look like on the Day usage tab. Can you see the EV charging on that? For example
Also how does September look so far?
Have you looked to see what any of the third party apps show? For example
- Plan Zero Hero
- 2017 replies
mboursnell wrote:
They all say “Smart”
You should be able to scroll back to the August meter readings as well, if not on the app then at the website (‘Show more’) (be sure to deselect Hide estimates). They look suspiciously like estimates from your usage charts, so are those readings also all smart? If not, that would explain this temporary glitch, which won’t affect how much you pay so long as you have accurate smart readings before and after.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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...and, (I hadn’t noticed before) there are no meter readings for August, either Smart or Estimated.
It jumps straight from 31 July to 11 Sept.
+5- Plan Zero Hero
- 2733 replies
Your earlier August graphics are estimated then. Does it begin to return to what you expect from mid September ?
Yes it does. There’s a funny period in June, which is the same, then it seems OK, then it fails again in August, and now it’s OK. Here are May - Sept (axes change obviously)
+5- Plan Zero Hero
- 2733 replies
- Answer
Updated on 28/03/25 by Ben_OVO
Smart meters need to be set to daily or (better) half-hourly readings for you to have the most detailed Usage data on your online account and app. Our Support Team can change the reading schedule for you 😁. The online/app Usage pages will provide accurate data as long as your meter is sending reads. If any readings are missed, or if the meter stops sending reads altogether, then the Usage data won’t be accurate for that time.
Your meters can drop their connection now and then which is what appears to have happened to yours. That’s why some of us also use authorised third party apps which can sometimes help.
It is your meter readings at the beginning and end of your billing cycle which determine your bill of course but the daily info can also be helpful.
The Hugo feed in particular is very good at recovering missing data slots from the central data log (DCC). These are not accurate enough to add together for total usage (nor are OVO’s) but are good enough as an indication of usage
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
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+5- Plan Zero Hero
- 2733 replies
mboursnell wrote:
OK, thanks. Is it safe to give your data to Hugo? Who are they?
They are authorised to collect your data from the DCC (which is where OVO and all suppliers get their data from).
They are one of a number of providers who also offer schemes similar to Power Move and switching services (less frequently at present).
I actually use Hugo, Loop, Bright and SmartThings as I like to research what is available. I also used ivie (available from Chameleon who manufacture IHD’s) previously
+2- Plan Zero Hero
- 2553 replies
mboursnell wrote:
...and, (I hadn’t noticed before) there are no meter readings for August, either Smart or Estimated.
It jumps straight from 31 July to 11 Sept.
mboursnell wrote:
I can’t get daily readings from the OVO website.
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+2- Plan Zero Hero
- 2553 replies
mboursnell wrote:
...and, (I hadn’t noticed before) there are no meter readings for August, either Smart or Estimated.
It jumps straight from 31 July to 11 Sept.
+1- Plan Zero Hero
- 7888 replies
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