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Hello, I have been living in this flat for a couple of months and so far there have been no issues with the smart meter and the IHD until this long weekend.

I have a Landis+Gyr E470 SMETS2 and a Geo IHD here. They look exactly like the pictures here (without the gas meter):

A few days ago I noticed the clock on the IHD became 15-20 minutes slower. Yesterday it showed something like “no data” so I power cycled the IHD and then it is stuck with connecting to the meter. It is reporting the 22-0 and 28-2 codes when I check the status.

I checked the comms hub and the SW, WAN and HAN lights are flashing every 5 seconds but OVO is not receiving the reads and is asking me to manually enter them.

May I know is there anything I can do on my side before reaching the support? Thank you!

Hi @lm144 , there are a few other reports of missing data (and IHD connection) over the weekend. 
 

If you’ve already done a reset on your IHD then best leave it for now and wait to see if things get back to normal

Does this advice help @lm144? 😊

Unfortunately the problem is not going away after power cycling the IHD multiple times over three days and moving the IHD closer to the smart meter.

I reached customer support and they tried to probe my smart meter. The communication link to the smart meter is working fine according to them. They are going to send me a new IHD and hope that will work.

Thanks BPLightlog and Emmanuelle!

Hey @lm144 

 

I’m sorry to hear you’ve had to order a new IHD, pop back here if you have any questions once the replacement arrives. We have tons of helpful tutorials 😋

 

 

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