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Smart meter not sending electricity reads

Forum|Forum|2 years ago
February 19, 2024
17 replies
1799 views

Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ?

Best answer by Emmanuelle_OVO

Updated on 04/12/25 by Ben_OVO

Hey @wakeyjock,

I’m sorry for the issues you’re having,

Can you send a screenshot of the meter readings page on your Online Account to our Support Team; you can do so via webchat or email.

I wonder if maybe the meters are working, but aren’t registered to your account, so the readings aren’t being pulled across to our billing system / the online account.

It’s impossible to tell as we don’t have access to your account on the Forum, but the support team will be able to investigate this further for you.

BPLightlog

Super User

Hi @wakeyjock , the electricity meter hosts the communication hub which transfers the data so it’s unusual for gas to get through but not electricity.
Which meter do you have and what lights are flashing and how often ?

Theres a smart meter check which can be used once you know which meter you have.

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

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wakeyjockAuthor

Rank 2

The wan & Han lights flash green every 5 seconds.

The 2 lights above s/n flash irregularly each Red

Firedog

Super User

We’ve seen several cases where the account for a newly-installed meter has been configured such that the reading schedule is changed to Monthly instead of the half-hourly frequency you used to have. Please call support and ask them to check what the schedule is, and if necessary change it back to half-hourly.

Meanwhile, some users have reported seeing a button to do this online. You may be lucky: visit Power Move - OVO Energy. Are you registered as Joined ? Can you see the button?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |

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wakeyjockAuthor

Rank 2

I’m already signed up for power move , half hourly readings, it’s just OVO are not receiving any readings other my manual reading from electricity meter.

BPLightlog

Super User

I’m already signed up for power move , half hourly readings, it’s just OVO are not receiving any readings other my manual reading from electricity meter.

Try a smart meter health check

https://smart-meter-help.ovoenergy.com/

The WAN & HAN flashes sound right and the other red flashes should be just power usage.

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

W

wakeyjockAuthor

Rank 2

Did health check . Guess what answer was ? Yes your smart meters are talking to us !! Then why no electricity meter readings?

Firedog

Super User

Please call support and ask them to check what the schedule is, and if necessary change it back to half-hourly.

I’m already signed up for ... half hourly readings,

Did Support confirm this?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |