Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ?
Best answer by Emmanuelle_OVO
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Hi
Which meter do you have and what lights are flashing and how often ?
Theres a smart meter check which can be used once you know which meter you have.
The wan & Han lights flash green every 5 seconds.
The 2 lights above s/n flash irregularly each Red
We’ve seen several cases where the account for a newly-installed meter has been configured such that the reading schedule is changed to Monthly instead of the half-hourly frequency you used to have. Please call support and ask them to check what the schedule is, and if necessary change it back to half-hourly.
Meanwhile, some users have reported seeing a button to do this online. You may be lucky: visit Power Move - OVO Energy. Are you registered as Joined ? Can you see the button?
I’m already signed up for power move , half hourly readings, it’s just OVO are not receiving any readings other my manual reading from electricity meter.
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I’m already signed up for power move , half hourly readings, it’s just OVO are not receiving any readings other my manual reading from electricity meter.
Try a smart meter health check
https://smart-meter-help.ovoenergy.com/
The WAN & HAN flashes sound right and the other red flashes should be just power usage.
Did health check . Guess what answer was ? Yes your smart meters are talking to us !! Then why no electricity meter readings? 🤬🤬😂
Please call support and ask them to check what the schedule is, and if necessary change it back to half-hourly.
I’m already signed up for ... half hourly readings,
Did Support confirm this?
Yes
I’m get half hourly readings gas meter, OVO keep asking for manual readings for electricity as they are not receiving any readings for electricity.
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You need to ask for the read schedule to be set on the electric meter again. Please ask Support to do that
OVO have confirmed meters are on half hourly readings, but receiving readings from meter.
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In that case, https://smart-meter-help.ovoenergy.com is the tool you need.
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In that case, https://smart-meter-help.ovoenergy.com is the tool you need.
All tested 3 days ago (see earlier post)
As you can see , states OVO are receiving readings, but they are not.
Hey
I’m sorry for the issues you’re having,
Can you send a screenshot of the meter readings page on your Online Account to our Support Team, you can do so via webchat.
I wonder if maybe the meters are on the DCC so sending meter readings across remotely, but somehow your meter isn’t registered to the account. So the readings aren’t being pulled across to our billing system/the online account.
It’s impossible to tell as we don’t have access to your account on the Forum, but the support team will be able to investigate this further for you.
Thank you Emmanuelle_OVO. Engineer is visiting premises next week.
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