My Honeywell SMETS2 meter screen is blank - Can I take a reading from my Chameleon In-Home Display?

Thank you Blastoise, here's a

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Thanks Blastoise,  I've emailed Ovo. Hopefully should hear back within 5 days.

Thanks Luke!

Assuming your meter was originally installed by OVO, I think you’re among one of the few OVO members who ever had an S2 Honeywell meter installed before OVO dropped them and switched to Aclara and Flonidan instead. OVO no longer installs those Honeywell meters either. I don’t know the official reason for the switch, but I’m guessing it was probably because they didn’t work very well and weren’t reliable enough.

If you end up having the meter replaced and the replacement isn’t a temporary spare meter, you’ll probably get an Aclara SGM1411-B, which is the same model that I have. We know these meters well and I can vouch for Raichu being rock solid to date in the year that I’ve had it.

No worries. If you could show us photos of your IHD, we’ll see if we can help you figure that out. I know almost all the common IHDs pretty well, so there’s a good chance I know how you can get a meter reading out of it.

Lumo was actually a sister brand to OVO a few years ago and was ultimately owned by OVO Group, so technically speaking, it was OVO who installed your meter. However, as you may know, Lumo closed down in 2020 with all customers transferred back to OVO.

Only a handful of OVO members were ever transferred to Lumo and all of them did so because they were interested in trying it out. Others like yourself probably joined Lumo directly and then got moved to OVO later on.

Or for a Chameleon IHD6, it’s Menu > Meter Info > Scroll right a few times.

If you have a Chameleon IHD3, it’s OK Button > Meter Information >Utility Button to switch meters

Perfect! So at least that’s something.

Could you check the OVO Energy app and go to Account > Meter Readings by any chance? I’m interested to see whether that reading matches the last reading OVO received, what date the last reading on the account shows up as and what the reading was at the time.

That might offer some more clues as to whether you can use this reading from your IHD to submit for today at least. It’d still be worth replacing the meter anyway because ideally, I’m pretty sure you want to be able to get readings from the meter directly as well.

Oh, and if the meter does get replaced, you can probably score yourself a new Chameleon IHD6 or IHD7 as well. I’d recommend accepting it as you can have up to four IHDs active at once, and also because the IHD6 is a massively superior IHD to the IHD3.

It’s possible the meter managed to send a single heartbeat back to OVO via the Comms Hub’s WAN Connection, or at least done something to make the WAN connection burp somehow.

OVO will also warn you if your smart meter hasn’t submitted a reading in the last five days, and prompts you for a manual reading. Any kind of actual reading at all resets this timer and clears the warning.

It appears the Comms Hub might be working, but I see no harm in a quick check anyway. You should see five green LEDs above the electric meter, marked SW, WAN, MESH, HAN and GAS. Please could you tell me which of these LEDs pulse and how often each one does so. It’s incredibly useful for diagnosing a Comms Hub fault. :)

I've just tried to enter it manually from the reading on the IHD, but it won't accept it.…

Thank you for all your help today Blastoise, very much appreciated. 🙂

Thanks @Jess_OVO it's still isn't taking my reading, I'll phone tomorrow.