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My electricity meter doesn't seem to be working properly, it just says "initialised" and nothing else.  My smart meter is sending out my gas readings but not my electricity ones.  I have tried to request a new smart meter, but it says that I am ineligible for one at the moment.  Any help much appreciated 

Updated on 03/09/24 by Abby_OVO

 

Hi @alexb990 ,

I’d suggest trying https://smart-meter-help.ovoenergy.com for this. If that doesn’t work for you, contact the Support Team directly via https://help.ovoenergy.com or 0330 303 5063 and they can help with this.

Hi @Blastoise186 thanks

I tried that link but one of the questions is "is the HAN light on or flashing?" with no option to select "off"

Ill try calling customer support on that number, hadn't seen it on the website so I'm guessing they don't want to speak with us!

Thanks again

Hi @Blastoise186 thanks

I tried that link but one of the questions is "is the HAN light on or flashing?" with no option to select "off"

Ill try calling customer support on that number, hadn't seen it on the website so I'm guessing they don't want to speak with us!

Thanks again

https://help.ovoenergy.com/#contact_us_container

 

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