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Best answer by Tim_OVO

Updated on 14/03/25 by Ben_OVO

 

A flashing WAN light is a good thing, @Michael15:

 

Is the WAN Flashing, On or Off? 

 

If the light is flashing, the meter is connected to the WAN. Please check how many times the light flashes between pauses.

 

One flash between pauses means very low signal, five means great signal. If the light is solid, there's no WAN.

 

Here’s some things to check, if your meter has no or poor WAN:

  1. How strong is the mobile phone signal next to your meter?

  2. Is there anything metallic in the way of the meter which could be moved?

  3. If the meter has something metallic blocking the signal - for instance a mirror or an ironing board - then moving this may solve the problem.

  4. Is your electricity meter in a metal box (e.g a metal meter cupboard)? 

  5. Is your electricity meter in a basement, or is it partially enclosed (e.g in a closed cupboard under the stairs)?

 

For more info on your Secure Liberty smart meter, see our guide here: 

 

 

6 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 14, 2023

Hi @Michael15 ,

I need to identify your meter first. Please post photos of it so I can check what you have.

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Rank 1
Michael15Author
Rank 1
April 14, 2023

 

Blastoise186
Super User
Blastoise186Super User
Super User
April 14, 2023

Ok thanks. In that case, give this tool a spin: https://smart-meter-help.ovoenergy.com .

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    Michael15Author
    Rank 1
    April 14, 2023

    I may have found the problem,  the mobile meter had no batteries in it.  I've just put 2 in, hoping this helps 

    Tim_OVO
    OVO Staff
    Tim_OVOSolved
    OVO Forum Legend
    April 17, 2023

    Updated on 14/03/25 by Ben_OVO

     

    A flashing WAN light is a good thing, @Michael15:

     

    Is the WAN Flashing, On or Off? 

     

    If the light is flashing, the meter is connected to the WAN. Please check how many times the light flashes between pauses.

     

    One flash between pauses means very low signal, five means great signal. If the light is solid, there's no WAN.

     

    Here’s some things to check, if your meter has no or poor WAN:

    1. How strong is the mobile phone signal next to your meter?

    2. Is there anything metallic in the way of the meter which could be moved?

    3. If the meter has something metallic blocking the signal - for instance a mirror or an ironing board - then moving this may solve the problem.

    4. Is your electricity meter in a metal box (e.g a metal meter cupboard)? 

    5. Is your electricity meter in a basement, or is it partially enclosed (e.g in a closed cupboard under the stairs)?

     

    For more info on your Secure Liberty smart meter, see our guide here: 

     

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      M
      Rank 1
      Michael15Author
      Rank 1
      April 26, 2023

      Thanks Tim, this is the best reply *****

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