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Good Afternoon, I am looking for some advice. So I had a smart meter installed on the 20th Aug 2024. And to my disappointment I received an IHD3, I am pay monthly direct debit. So not prepay version. I'm very computer savvy as such. I have emailed twice to complaints department asking why I did not receive the newer IHD6. As in there home user booklet. And I feel I am being fobbed off, With emails from OVO saying that that the above mentioned is perfectly fine and compatible. And unfortunately thats basically what we are giving out. I understand that the IHD3 I have is as they say. All you need!! How do I get a more upto date version? At least a new improved IHD6 or an IHD7.

 

Do I have to buy one? And can the home user activate it?

 

Many Thanks Mark...🤙

Hi @WeeMarky , stock does vary and they tend to issue what they have available (as you already said).

You can’t buy an IHD6 or 7 as such yourself but the manufacturers do have a version called ivie - which is basically the same thing. It needs to be paired so they would do this from your meter detail. 
Another option is the Glow from Hildebrand (in my opinion a better option)

Thank you for your quick reply..

Might also be useful 

 

It may also be worth mentioning that ALL variants of the Chameleon IHD3, IHD6 and IHD7 work for Pay Monthly setups. If you’ve got PAYG, you need a variant with PPMID functionality to fully utilise the device, but it should still do the basics regardless.

Likewise, the ivie Bud, Hildebrand Glow IHD and pretty much ALL Geo Trio/Geo Trio II IHDs also work fine on Pay Monthly. Out of these, only the ivie Bud totally lacks a PPMID option if memory serves.

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