An old garage that was knocked down in 2010 had a Southern Electric meter fitted. Just prior to the garage being demolished, the meter was returned to the Supplier (Southern Electric).
Since 2023 OVO have been writing to me requesting access to replace the ‘current‘ meter. Attempts to rectify this have been instigated by me several times by telephone. Despite assurances that this would be sorted out I continue to get ludicrous letters.
Can anyone help me please!!!
Make a complaint by email or in writing rather than telephoning?
The addresses are here: https://www.ovoenergy.com/feedback
Personally I’d be tempted to grant the requested access to replace the meter - and enjoy the enginers reaction when they turn up only to find that there isn’t one to replace and they have had a wasted journey.
No doubt that would get the records ammended.
Hey
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I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.
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I’m going to have our Forum_Support team reach out to you so they can take some details and help you further with this.
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Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.
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