How can I stop OVO hassling me over a smart metre?

Heads they lose, tails they lose?

You are complaining about OVO being concerned that you need to have works done before your meter can be changed.

However if OVO weren't following that up, and chasing you to get the work done, then would you be complaining about that?
Maybe not now, but no doubt if you haven't got this sorted by the time RTS switches off (or fails which is possible)you would shout that OVO hadn't followed up and made you aware how important it was.

Suppliers (not just OVO) have to make sure that those affected by the RTS shutdown are aware of how important it is to get their meters swapped out before the  RTS shuts down.

If that means annoying a few people who do realise how important it is then I'm afraid that's the cost of making sure that everyone knows.

OVO are nagging you to remind you that you need to be nagging your council/landlord/factor if works need doing before the meter can be swapped out.

Personally in your situation I would be on to the council frequently and putting a rocket under them to get the work done. It may be time to start nagging them more than weekly.
(And possibly I’d be making my own plans to get the Consumer Unit moved privately, at my cost if necessary).

All I am suggesting is that the computer systems should have the facility to note that a customer is dealing with the issue.M

Normally, OVO would be able to suppress this stuff with a few clicks. However, the suppression is bypassed for “critical” matters of which you’ve triggered two at once. Simply switching the comms off for those would allow someone to bury their head in the sand, so arguably OVO hasn’t really got a choice I’m afraid.

Hey ​@Wheels496 

Sorry to hear about this.

It’s a trick one and I’m glad a couple of our volunteers have already stopped by with some really helpful advice here.

If work does need to be completed before the meter is replaced then we’d suggest that is done as soon as possible. If it needs to be completed by a third party like housing association or council then that’s out with OVO’s power of reach and you’d need to get that arranged.

You’re not alone in, there are others in slightly similar situations whereby work must be completed before an exchange can take place. I’ve linked to a similar topic, although for a different reason, they too still receive the emails to remind them. 

• RTS meter change stopped due to asbestos

As the others have mentioned, we’d rather not lose touch with these customers while we’re working on this. I’m sorry for any inconvenience it may be causing but we cannot have these stopped.