Howdy @806cat !
I’m gonna be totally honest with you. It’s very, very rare I say this but I think you’ve completely stumped us with such a unique question, that it’s going to be a tough one to answer. Let me see if @Lukepeniket_OVO @Tim_OVO or @Jess_OVO can shed any light on this one though.
Hang in there for a bit, this may take a while!
To be completely precise, I need someone (presumably someone at OVO) to get a SRV 8.11 (add) command as described in the DUIS document to be sent to DCC for the electricity meter (ESME), gas meter (GSME) and in-home display (IHD). When that happens, I should be able to join all three devices to the HAN.
Updated on 05/08/24 by Shads_OVO
Hello and welcome to the OVO forum, @806cat.
Wow - great to have another community member with such in-depth technical smart meter knowledge. We love these type of trouble-shooting queries.
Just in case you hadn’t spotted it yet we’ve got a guide to our smart meter health check here. Carrying out these check and forwarding the results to our Support Team would be the first step we’d recommend to help our smart metering team to diagnose the issue. Whilst I can’t claim to fully know the remote commands you mention, our smart metering team are the experts in this area and will be able to advise whether these commands can be carried out remotely or would require a engineers visit.
Keen to hear if @Lukepeniket_OVO has any more insider info on those commands too. 
To get the required SR to be sent we would need a job created in Aegis and either an engineer or SST (Site Support Team) to be able to send them.
In this case, @806cat, for security reasons we’re not able to take account actions here. We’d recommend linking the Support Team to this thread so they’ll be able to communicate what’s needed to an engineer internally though.
Hi all,
I'm currently on 4 weeks of paternity leave (thank you New People Offer 
)
To get the required SR to be sent we would need a job created in Aegis and either an engineer or SST (Site Support Team) to be able to send them.
Jess or Tim, can I ask you guys to collect the customers details and forward these onto my OVO email address? I shouldn't be very hard to fins as I'm the only Luke Peniket in the company 
then once I'm back off paternity I can look at trying to sort this for the customer? I will have to brush up my North CSP region commissioning process mind as I'm central CSP.
I hope we can get this sorted for you! Am I right in saying the gas and IHD were left not in a fully commissioned state??????
Haha, you little trickster Luke! Congrats by the way, you’ve earned that time off. :)
I should have guessed you’d be able to remotely commission just about anything. I’ll grab some popcorn because I think this might be fun. XD
I'll have to check with SST to make sure there's no errors stopping anything....
So yeah ill keep an eye on my emails over the next couple of weeks!
I hope we can get this sorted for you! Am I right in saying the gas and IHD were left not in a fully commissioned state??????
Electricity, gas and IHD are not commissioned.
I'm currently on 4 weeks of paternity leave (thank you New People Offer )
Congrats @Lukepeniket_OVO - So dedicated still offering to help out here with a new bubba as well!
In this case, @806cat, for security reasons we’re not able to take account actions here. We’d recommend linking the Support Team to this thread so they’ll be able to communicate what’s needed to an engineer internally though.
Hope this helps get things sorted - Enjoy getting to know your new addition, @Lukepeniket_OVO
