Firstly. I should point out that I work on the technical side of smart metering so I do know a lot about the system and how it works.
I originally had smart meters installed by OVO in April 2021. I live in the CSP North region, so that means Arqiva radio network Comms Hubs (EDMI). The Comms Hub did not have a signal at that point but I believe this is reported and DCC then have to address the coverage issue within 3 months. 3 months later, no improvement, but I left it for a while. About 9 months later, I noticed that the WAN LED was indicating a connection (LF flashing), but no HAN connection to the meters. I then had another visit from OVO who ripped all the existing meters off the wall (new asset provider) and recommissioned the whole lot. The service requests to add the electricity meter did not complete and I am now left in the same situation. The WAN is showing as connected. I know how to join the electricity meter and can probably work out how to join the gas meter. However, I need to get OVO to send the service requests to the Comms Hub to add the two meters and the in-home display.
The thought of phoning customer services and trying to explain all this I know is going to end up nowhere. So how can I get someone to issue the service requests while I join all my devices? Or will I have to book another visit where they will try once and if it fails, walk away leaving me in the same position?
