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Question

getting credit added to new smart meter

M
Carbon Cutter*

Hi everyone I had £14.97 credit on my pay as you go meter i had a smart meter installed 4 days ago and the 14.97 has still not been added engineer who installed smart meter said it could take up to 2 days anyone have any advice 

Thanks

3 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7914 replies
  • March 27, 2025

Hi ​@Markos74 ,

It can actually take a couple of weeks before it gets migrated. Try giving it more time!

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M
Carbon Cutter*
  • Markos74
  • Author
  • Carbon Cutter*
  • 2 replies
  • March 27, 2025

OK thanks for your reply was just confused as engineer said up to 2 days thanks again

Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • 1082 replies
  • March 28, 2025

Hey ​@Markos74 

 

Sorry to hear about this.

 

Apologies for any confusion but it can take up to 6 weeks for the meter details to be updated on the account from a meter exchange. We’d only be able to add the credit on once the meter details have been updated otherwise the credit would get lost on a meter that no longer exists.

 

We don’t have access to accounts here at the Forum to check if they’ve now been updated so I’d recommend getting in touch with the Support Team to check if the meter details have updated yet and if so, have the credit applied.

 

Let us know how you get on.

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