Gas meter readings not sending automatically

It’s all ok now, the reading went through this morning so hopefully it will be ok 

Hi @Li65sa , the smart meters do drop out of connection occasionally but it is worth keeping a check on your meter readings to prevent estimates being used. 
My meters have been in for over 18 months and I get missed readings from time to time. They do catch up within a few days normally 

Not fussing at all just wondering why they weren’t getting sent, smart meters not so smart after all! 

Perhaps just not smart all the time 😁

Bit like me lol 

Hi, Had smart meters fitted in August. Electricity readings being sent ok every30 mins as requested. Gas readings (Edited by Mod) and none since october8th.

1. All lights on comms unit behaving correctly
2. gas and electricity updating on IHD regularly so HAN is ok
3. Electricity readings going to OVO ok so WAN ok
4. checked my account, no gas readings stopped on Oct 18th. Then 1 manual on 23rd followed by a smart on Nov1st and6th.Nothing since then.
5. Emailed OVO but no action so far
6. is this a DCC fault? Or a comms software fault. It appears all is OK at my end

Gave seen other similar posts but none identical

Any ideas appreciated as would like to keep track of gas usage as promised!!

Hi @Pete528 , do you use any of the authorised third party apps? These would be able to check if the data is getting to the DCC and give you an alternative view - even though the data set is slightly different. 
 

• Energy usage data from third party Apps: Ivie, Loop and Hugo - my guide Tutorial

Gas is often more problematic as it has to signal the comms hub before transfer onwards. The local data can’t always be an indicator of onward data transmission 

Many thanks, 

have tried Bright and this only shows electricity readings. Will investigate your other suggestions

I actually use several of the feeds as I prefer some views in certain apps. 
If Bright isn’t seeing your gas, it may be that it isn’t getting through. 

Hey @Pete528

Welcome to the OVO Online Community,

I’d advise doing a smart meter health check, so our team can investigate this. 

• Second generation (S2) Aclara smart meter health check (SMHC) Tutorial

• Identifying Smart Meter Issues on your online account or OVO app Tutorial

Hi, having submitted meter readings for electricity and gas on the 21st April I noticed that my gas meter reading history is not showing for the last five years, the last reading is showing as the 26th July 2019, even though I have been submitting every month. I've seen on this forum that this problem has occured with other users, is this a known issue again and if so, when will it be fixed?

Hi @MCBrowncoat,

I’m sorry to hear that you’re experiencing this. 

I’d advise contacting Support so they can look into this further for you, it sounds like your account may have a tech issue.

Keep us updated with how you get on. 

I had smart meters fitted back in April 2024. I've had no issues until I received an email (February 2025)  from OVO saying my gas meter hasn't been sending readings since December. I have tried numerous times by email and online chat to organise an engineer to come out and look at my meter.

The last reading gas meter sent was around the same time as I got a new boiler fitted. 

Today (13th February), I had a phone call from an OVO advisor who was trying to book an appointment for me for an engineer, but was struggling for some reason. I informed the advisor I am only off work on a Wednesday, so ideally this is the best day. 

Advisor informed me that I could call later in the week, but I find it easier to do the online chat when I'm at work as I can't accept phone calls.

Annoyed it has taken OVO over a month to inform me that my gas meter isn't sending readings, so sno doubt I'll end up with estimated bills.

You shouldn’t get estimated bills if you submit readings yourself, especially on the first day of the billing period. If you can’t enter readings on the account website, you should be able to on the app.

Hey ​@PurpleArmy72 

I’m sorry to hear this it sounds like a very frustrating experience. 

Firedog is correct here, you can submit manual meter readings for the time being if you’re concerned about estimated readings.
 

• Second generation (S2) Aclara smart meter health check (SMHC) Tutorial

Please provide your current reading

How to take a manual smart meter reading?

To find out your current reading press the menu button or A on your electricity smart meter and the reading will appear after the words IMP KWH. 

Aclara (Flonidan for gas)

• Electricity: There’s 2 buttons on an electricity meter. Pressing B will cycle through all the menus on the meter screen and pressing A will cycle through all the sub menus. To take an electricity reading, you will need to press A - TOU rate 1 will be the electricity reading. For Economy 7 members, TOU rate 2 will show the rate 2 reading.

• Gas: Gas meters have A, B and C. Pressing C will give you the menu and A & B will allow you to scroll through the options. The balance section is where you can check the reading (when you wake up the meter it should automatically default to the reading screen). Screen 1 - readings, active tariff price, standing charge, export reads, meter mode.

Honeywell

• Electricity: Press the top button once or twice to access the reading. 

• Gas: Press the middle button once or twice to access the reading. 

If you have a Landis+Gyr smart meter, see this topic guide here to confirm how to read it:
 

• Taking a manual meter reading from a Landis+Gyr E470 smart meter Tutorial