My gas meter hasn’t sent readings since 5th May, was sent an email to do health check and after that I spoke to someone who said it all seemed fine and he pulled a reading up. Next morning no reading had gone through again and when I called was told it looked fine and was back to Coms (whatever that means), how can it be fine if not sent in 5 days, have had to do manually
Best answer by Abby_OVO
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Hey
Sorry to hear about the issue you’re having with the gas readings.
I called was told it looked fine and was back to Coms (whatever that means)
This would mean that the system has confirmed that the meter is in communication with us.
We don’t have access to accounts here at the Forum so we won’t be able to look into your readings here.
Have you had a look at your online account to check if the meter readings are showing on there? It will be best to get in touch with the Support Team to discuss the matter as they’ll be able to access your account and look into it for you. I’d also get them to check what the reading schedule is set to, it may be that it is set to monthly readings and if so, that would be why it hasn’t sent another reading since the 5th of May, and would also explain why the system believes the meter is in communication with us. I can’t say that for certain and is just an example of why this may be happening so I would recommend getting in touch with Support.
It’s all ok now, the reading went through this morning so hopefully it will be ok
+5
Hi
My meters have been in for over 18 months and I get missed readings from time to time. They do catch up within a few days normally
Not fussing at all just wondering why they weren’t getting sent, smart meters not so smart after all!
+5
Not fussing at all just wondering why they weren’t getting sent, smart meters not so smart after all!
Perhaps just not smart all the time 😁
Bit like me lol
Hi, Had smart meters fitted in August. Electricity readings being sent ok every30 mins as requested. Gas readings (Edited by Mod) and none since october8th.
Gave seen other similar posts but none identical
Any ideas appreciated as would like to keep track of gas usage as promised!!
+5
Hi
Gas is often more problematic as it has to signal the comms hub before transfer onwards. The local data can’t always be an indicator of onward data transmission
Many thanks,
have tried Bright and this only shows electricity readings. Will investigate your other suggestions
+5
Many thanks,
have tried Bright and this only shows electricity readings. Will investigate your other suggestions
I actually use several of the feeds as I prefer some views in certain apps.
If Bright isn’t seeing your gas, it may be that it isn’t getting through.
Hey
Welcome to the OVO Online Community,
I’d advise doing a smart meter health check, so our team can investigate this.
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