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Question

Broken Smart meter when moved in

  • March 29, 2025
  • 1 reply
  • 23 views
S
New Member*

I moved into rented accommodation and the gas smart metre was not working. Took me 5 months to get Ovo to eventually change it. 

 

Then the engineer messed up the final readings and ovo have tried to bill me gor £3500 bill. Which has now been reduced to them telling me I'm £350 in debt. 

My latest bill they are using a estimate of old metre and my new metre which is showing that I hardly use any gas but still saying I've used over £100 in gas which is a joke. 

How do I dispute them using a broken metre estimate?

1 reply

Ben_OVO
Community Moderator
  • Ben_OVO
  • Community Moderator
  • 156 replies
  • March 31, 2025

Hi ​@Swanbush, and welcome to the OVO Forum.

 

I’m sorry to hear what’s happened here - very frustrating!

 

If the smart meter was broken, it may still have given manual reads, eg when you take a reading yourself as you would a normal meter. My advice here is to get in touch with our Support Team and raise a complaint. The team will need to check the job report to see if the engineer left a photo of the final reading from the meter. If you’ve got any previous manual reads from the old meter please send these across when you speak to them. 

 

If you don’t have any reads, and the engineer couldn’t take one (if the meter wouldn’t give a manual reading), then our Support Team will have to use the actual usage from your new meter to re-estimate the usage from the old meter. if this is the case, they may need to wait a few months to have enough usage data to do these calculations. 

 

Best of luck with this - I hope it’s resolved quickly for you! We’d appreciate it if you’d keep us updated on your progress.

 

 

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