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tobydeh
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October 19, 2023
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Being told OVO don't supply 3 phase smart meters, is this really the case?

  • October 19, 2023
  • 19 replies
  • 2792 views

We have a 3 phase supply to our house and would like to have a 3 phase smart meter installed.

I saw various discussions on the ovo forum regarding people having 3 phase smart meters installed so I decided to give OVO a call.. I was told on the phone that they do supply 3 phase smart meters and that I could have one.

 

I made the switch from Birtish Gas and now that im a customer I’m being told that OVO do not supply 3 phase smart meters?!

 

Customer support said that an engineer can wire a single phase smart meter... I’d have thought that we have a 3 phase supply for a reason and chucking everything onto a single phase might not be the best idea?

 

Any input would be greatly appreaciated.

    Best answer by Emmanuelle_OVO

    Updated on 19/12/25 by Chris_OVO

    OVO do indeed install three-phase smart meters.

     

    1. If you’re increasing the electricity demand required in your home (eg by installing multiple EV chargers or a new electric heating system) an electrician can advise whether you might need to upgrade to a three-phase supply.
    2. You’ll then need to contact your Distribution Network Operator (DNO), who’ll be able to upgrade your existing fuse to three-phase. 
    3. You can then book with us to have your meter upgraded to three-phase. It’s usually about a month until an engineer can get to you. Check out our full guide to 3 phase meter maintenance costs here.

     

    You can find out all the information about this here:

     

     

    19 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 19, 2023

    I can confirm that OVO DOES do 3-Phase Smart Meters. They’re just being done in limited numbers right now as there’s not a huge number of engineers available.

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      tobydehAuthor
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      October 19, 2023

      I wonder why I wasn’t told that? I think id rather wait for an engineer to become available then move everything to a single phase.

      How would i go about getting myself on the waiting list?

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 19, 2023

      The Forum Moderators were keeping good records there. I’ll see if they’ve still got that list handy.

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      tobydehAuthor
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      October 19, 2023

      I called again and this time I’ve been told that i can have one but its going to cost me £300. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 19, 2023

      Yup, that’s right. £325 is about the average OVO charges for that job.

      If you already have a Three-Phase meter, the fee to go Smart is waived.

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        tobydehAuthor
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        October 19, 2023

        I already have a 3 phase non smart meter, but apparently I still need to pay...

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        October 19, 2023

        It should be free if you’re going Three-Phase Traditional > Three-Phase Smart.

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          tobydehAuthor
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          October 19, 2023

          Ok I’ll try telling them that, not holding my breath...

          T
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          tobydehAuthor
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          October 19, 2023

          @Tim_OVO / @Emmanuelle_OVO  Could you please share your input? I’ve noticed your involvement on the 3 phase smart meter thread: 

           

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVOSolved
            Retired Moderator
            October 19, 2023

            Updated on 19/12/25 by Chris_OVO

            OVO do indeed install three-phase smart meters.

             

            1. If you’re increasing the electricity demand required in your home (eg by installing multiple EV chargers or a new electric heating system) an electrician can advise whether you might need to upgrade to a three-phase supply.
            2. You’ll then need to contact your Distribution Network Operator (DNO), who’ll be able to upgrade your existing fuse to three-phase. 
            3. You can then book with us to have your meter upgraded to three-phase. It’s usually about a month until an engineer can get to you. Check out our full guide to 3 phase meter maintenance costs here.

             

            You can find out all the information about this here:

             

             

            Renewable Energy? Big Fan.
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