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My charge anytime app has stopped updating direct to the car

  • April 30, 2023
  • 1 reply
  • 549 views
J
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My charge anytime app has stopped updating direct to the car.

Still not working after turning the phone off and on a few times.

What shall I do next?

Best answer by Tim_OVO

Updated on 15/02/24 by Emmanuelle_OVO:

Hi @JamieGoral and thanks for flagging. Our smart home team can offer account specific help via email: chargeanytime@ovoenergy.com. 

 

In the meantime can you confirm that you’ve turned off scheduled charging via your EV app? What are you seeing on the Charge Anytime app when you try and set a charging schedule?

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Tim_OVO
Community Manager
  • Tim_OVO
  • Community Manager
  • May 1, 2023

Updated on 15/02/24 by Emmanuelle_OVO:

Hi @JamieGoral and thanks for flagging. Our smart home team can offer account specific help via email: chargeanytime@ovoenergy.com. 

 

In the meantime can you confirm that you’ve turned off scheduled charging via your EV app? What are you seeing on the Charge Anytime app when you try and set a charging schedule?

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

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