Why am I getting marketing mails with links I cannot access

Morning ​@Jequinlan,

Sorry to see what’s happening here. Please could you try opening the email in a different browser, and see if you have the same issue?

Thanks,

Ben

Hi  same issue on all browsers on all devices. Thanks..

​@Jequinlan thanks for trying this and for letting me know. I’ll reach out internally to see if I can get an answer on this, and will get back to you ASAP.

Hi ​@Jequinlan,

Please could you give a bit more information as to what the emails are for? And what the links are for that you can’t access? Could you maybe send a screenshot of one of the emails?

Cheers,

Ben

Hi. They are for a solar assessment for battery charging at 10p. Link is in the google form you need to fill in when you say ovo didn't install your pre existing system.

Thanks ​@Jequinlan,

I’ll be back to you as soon as I have an answer.

Cheers,

Ben

​@Jequinlan is this during the Battery Boost sign up journey, at the point where you say OVO didn’t install your solar panels, and this link appears:

if you’re clicking that link, it won’t work due to the fact you already have solar panels. The link is for having panels installed by OVO. When you’re on the form, you just need to keep clicking through and then finally submit it. This will register your interest for Battery Boost, and you’ll be notified once it’s available for your set up. Unfortunately, in your case, Battery Boost is not yet available. A manager in that department has confirmed the following:

Right now, if we didn’t install the solar & battery, the customer cannot get battery boost. We are working on this right now, trying to open up to more customers.

If you continue through the form without clicking the link, then you’ll register your interest and will be contacted as soon as something’s available.

Please let me know if this answers your question, or whether you need any further advice. 

Cheers!