I didn't think it was possible to view meter balance/s on the top-up app, however on the app store, some of the reviews say they are able to see their balances. I cannot seem to see mine on the top-up app?
Solved
OVO top-up app not showing up to date meter balances?
Best answer by Abby_OVO
Updated on 15/11/24 by Shads_OVO
Your balance in the PAYG app updates once a day after midnight. If you’ve used energy or topped up since midnight, then the app balance may be out of date. Your balance might also be out of date if your smart meter isn't communicating with us.
These threads may also be useful:
Hey
Would you be able to share a screenshot or 2 of what you can see on the app? That may help us point you in the right direction.
Is the app also up to date? It’s sometimes possible that there’s been a software update so it may be worth checking for any just in case.
Updated on 15/11/24 by Shads_OVO
Your balance in the PAYG app updates once a day after midnight. If you’ve used energy or topped up since midnight, then the app balance may be out of date. Your balance might also be out of date if your smart meter isn't communicating with us.
These threads may also be useful:
Hey
Would you be able to share a screenshot or 2 of what you can see on the app? That may help us point you in the right direction.
Is the app also up to date? It’s sometimes possible that there’s been a software update so it may be worth checking for any just in case.
Hello,
I have a Pay as You go smart meter and I can’t see my balance on the OVO top up app, I can only see it on the meter itself. Please help
+1- Plan Zero Hero
- 7859 replies
Hi
That’s kinda intentional. Only the meter itself and the IHD shows the real-time balance - OVO only receives a nightly snapshot so the app shouldn’t be relied on as your primary balance checker.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
How do I get my mother’s balance on the top up app ? She’s coming down to wales for Xmas and will be topping up via the app , any help is appreciated.
+1- Plan Zero Hero
- 7859 replies
Hey
As long as it’s a Smart Meter, you just need the Personal Account Number (AKA the Pay As You Go Card Number) which OVO Support can provide via https://ovoenergy.com/help . You can do Guest Mode top-ups for basically anyone you want via https://ovoenergypayments.paypoint.com without needing a login - simply hit the Pay By Card button directly on the homepage and follow the steps. This will “Gift” the Top-Up to whoever’s PAN you enter into the form, so please make 100% sure you have the exact details 100% correct otherwise you might send it flying off to someone else’s meter!
You can also register an account via that system and feed the PAN into that. Doing it this way allows you to use the App and get the daily PAYG credit balance snapshots - these are NOT available via Guest Mode for privacy reasons - and also means you don’t need to keep punching in the PAN every time.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
Hey
Welcome to the Forum
I’m glad to see one of our volunteers Blastoise186 has already stopped by with some really helpful advice.
Have you been able to sort this out now with the help of their advice?
Let us know if you’re still having any trouble.
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