Ovo claim that my smart meter has not been sending readings. Funny that because every day since the first of July I have seen the message receiving data 'no need for you to do anything.'
Anyone else had this problem and without wasting my time any suggestions on what I am supposed to do?
I have manually calculated ths power move figure for July and it is around 6.5% for the month. Seems we have been wasting our time.
Best answer by Tim_OVO
Updated on 03/03/25 by Emmanuelle_OVO:
To take part, your smart meter needs to be working and connected to the internet.
We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move.
Hi
Thanks for everyone flagging this. I can confirm that an issue with the Power Move end of month communication has occurred where all Power Move customers received the same ‘non-communicating smart meter’ email.
This is currently being rectified and we’re hoping to send everyone an email shortly to apologise with the correct end of month email content.
Check out our website for the latest challenge information:
https://www.ovoenergy.com/power-move,
Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.
The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
Check our FAQs to find out more. Power Move terms also apply.
+5Yes, just had a similar email whereas I know that my usage was logged for the vast majority of days during July. It seems like a ‘system’ response which hopefully will be sorted .. otherwise I think everyone will stop trying to avoid peak usage
Same here! I've consciously watched what time of day I'm using the most energy and I know my smart meter hasn't been down, so why all this nonsense 😒
Same here.
My “bill” has been fine for the month, so I assume my smart meter is working enough for them to bill me. I have solar panels, so it could be that my complete lack of usage for periods of the day could be confusing the system.
OVO sent a similar email with the last shift and save event on 31/03 where they claimed the meter stopped sending readings. I asked them to look into it , but had no response.
The sad thing is that I actually made an effort with this:
Kasa plugs on the fish tank heaters to prevent it working from 4-7PM
Actively shifted cooking to after 7PM
Hello All- also had this email this afternoon.
I’m missing all but 1 hours data on 25th July rest of month is complete so was worried they would put a stunt to decline to cough up. Miraculously they got my full days use no problem that day.
However I’d have still hit the target with the full days use between 4 & 7pm. which of course it wasn’t.
They seem to have realised this and have credited my £9.68 (they docked 1st July as i joined on 2nd both non qualifying weekend days so a bit cheeky) so it’s worth checking your account on the App (click see details in charges and payments) you may already have your credit on your account.
Remains to be seen if they recall the £9.68 even though they have sufficient data. They had best not!
I suspect this email was sent to everyone with any gap in meter data last month.
I think there’s maybe been a mix up in the emails that they’ve sent out. I also got the same email, but I checked my bill online and I’ve received the PowerMove credit for July, so def check your bill
Updated on 03/03/25 by Emmanuelle_OVO:
To take part, your smart meter needs to be working and connected to the internet.
We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move.
Hi
Thanks for everyone flagging this. I can confirm that an issue with the Power Move end of month communication has occurred where all Power Move customers received the same ‘non-communicating smart meter’ email.
This is currently being rectified and we’re hoping to send everyone an email shortly to apologise with the correct end of month email content.
Check out our website for the latest challenge information:
https://www.ovoenergy.com/power-move,
Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.
The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
Check our FAQs to find out more. Power Move terms also apply.
I think there’s maybe been a mix up in the emails that they’ve sent out. I also got the same email, but I checked my bill online and I’ve received the PowerMove credit for July, so def check your bill
Just checked. Yes, there is a -£10 showing on my 01 to 04 August summary! I think this is worth it, for the relatively low input required.
+5Hi
Thanks for everyone flagging this. I can confirm that an issue with the Power Move end of month communication has occurred where all Power Move customers received the same ‘non-communicating smart meter’ email.
This is currently being rectified and we’re hoping to send everyone an email shortly to apologise with the correct end of month email content.
As I’ve mentioned before, the over reliance on systems to operate feedback to customers can cause all sorts of problems … this is just another example!
I think there’s maybe been a mix up in the emails that they’ve sent out. I also got the same email, but I checked my bill online and I’ve received the PowerMove credit for July, so def check your bill
Just checked. Yes, there is a -£10 showing on my 01 to 04 August summary! I think this is worth it, for the relatively low input required.
Hi, It maybe me, but I can't see the summary for 1-4th Aug.... exactly where did you see this credit? Thanks
+5I think there’s maybe been a mix up in the emails that they’ve sent out. I also got the same email, but I checked my bill online and I’ve received the PowerMove credit for July, so def check your bill
Just checked. Yes, there is a -£10 showing on my 01 to 04 August summary! I think this is worth it, for the relatively low input required.
Hi, It maybe me, but I can't see the summary for 1-4th Aug.... exactly where did you see this credit? Thanks
It may depend on your billing cycle
I've got the tenner in my account as well panic over. Thanks for that.
OVO get a grip!
I’ve be also had the email stating that my meter wasn’t sending data, what is the point in trying to lower your usage if Ovo aren’t going to credit you 😡
+1I’ve be also had the email stating that my meter wasn’t sending data, what is the point in trying to lower your usage if Ovo aren’t going to credit you 😡
Check your account - it might have been credited. The email may have been a mistake.
I think there’s maybe been a mix up in the emails that they’ve sent out. I also got the same email, but I checked my bill online and I’ve received the PowerMove credit for July, so def check your bill
Just checked. Yes, there is a -£10 showing on my 01 to 04 August summary! I think this is worth it, for the relatively low input required.
Hi, It maybe me, but I can't see the summary for 1-4th Aug.... exactly where did you see this credit? Thanks
It may depend on your billing cycle
Thanks, my billing cycle doesn't finish until 13th August...it's not showing anything yet. Will keep a lookout
Whilst I have registered, I don't forsee earning anything, unless I return to the office as my computers are the only things on until 5pm and I can't wait until 7.01pm to eat!
But as its free to register, I decided to do just that!
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