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Problem with power move page?


  • Carbon Cutter***
  • 4 replies

I'm attempting to register for power move, but the page  https://account.ovoenergy.com/power-move says there's a problem and I cannot access it after logging in.

Best answer by TonyC

Always worth trying the following for any sites that behave oddly:

Try a different browser.

Turn off the add blocker. If you are using one.

Turn off your VPN, if you are using one.

If its a Windows PC, try an actual restart, not a power off and on again.

 

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7 replies

  • 0 replies
  • January 16, 2024

Looks okay to me. Maybe it was just down for a while.😉


  • Author
  • Carbon Cutter***
  • 4 replies
  • January 16, 2024
Simon 1402 wrote:

Looks okay to me. Maybe it was just down for a while.😉

I resolved the issue, the page gets partly blocked if you're using an adblocker, so I switched to mobile data.

I'm not sure why your reply is marked as the answer when it isn't the answer. :)


TonyC
Carbon Catcher*
Forum|alt.badge.img+1
  • Carbon Catcher*
  • 24 replies
  • Answer
  • January 16, 2024

Always worth trying the following for any sites that behave oddly:

Try a different browser.

Turn off the add blocker. If you are using one.

Turn off your VPN, if you are using one.

If its a Windows PC, try an actual restart, not a power off and on again.

 


Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • 766 replies
  • January 16, 2024
stanto wrote:

I'm attempting to register for power move, but the page  https://account.ovoenergy.com/power-move says there's a problem and I cannot access it after logging in.

I worked out a while back that this “OOps” problem with the ‘Path to Zero/Power Move’ page is often linked to your browsers security settings

See this link for a fuller explanation and how to stop it happening:

 


  • Author
  • Carbon Cutter***
  • 4 replies
  • January 16, 2024

I resolved the problem.


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2573 replies
  • January 17, 2024

Glad to hear this is resolved @stanto, I have re-assigned the ‘best answer’.


  • Author
  • Carbon Cutter***
  • 4 replies
  • January 17, 2024
Emmanuelle_OVO wrote:

Glad to hear this is resolved @stanto, I have re-assigned the ‘best answer’.

Thanks.


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