Power Up rewards- Event summary missed?

Same here, roundup only shows power up for the 8th. There was also a power down on the 4th and power ups on 5th and 6th, none of those are on our roundup.

I’m also missing results for 4/12, 5/12 and 6/12. Could ​@Ashley_OVO or someone find out why, please? 

Hey ​@Philray, ​@Belinda5 & ​@Firedog

I’ll ask the question and report back as soon as I can! It might be early next week as some of the team have been out of office 😊

Thanks

We try very hard to move our usage because we think it is the right thing to do to help our overloaded network. Our village suffers from a power grid that has not been upgraded for decades yet they are pushing EVs and house building. So, more people need to be convinced to spread their use of resources and the energy companies should offer better incentives. One solution would be to reduce the unit cost every night between 11pm and 6 pm.

Thanks ​@Chris_OVO

​@Philray 11pm - 6am is a great idea and I would think very do-able with the current technology, or just three or four hours a night would be something.

Yes, I used an electric heater in place of the gas boiler when needed on 5th, working at home. No idea how much energy I moved as my life is too full to faff about trying to calculate these things, but I must have powered up  but nothing registered for any of the days. (4-7am is pointless for me powering up as I don't have an electric car or delay function on my washing machine.)

I was told “no shifts were registered”.

As a very low user I can believe that I didn't make the power down on the 4th but I am good at shift usage into a flex period so I’m very surprised to have not achieved at least 1 of the events 5th, 6th or 8th. For me,  December is the hardest month to power move or flex, and I have to say I’m now not overly motivated to flex as missing 4 events in the 1st week means I am unlikely to get the £3 (50% of events reward) and the 34p I get for flexing isn't enough to make me really want to do it this month I’m afraid. 

Hi Philray

You suggested reduced rates at night time. With Economy 7 I get reduced rate electricity for 7 hours, currently 12.30am till 7.30 am. In the summer it is an hour later.

Hello Topsy

it doesn't look like OVO has a tariff for Economy 7. I guess they only support customers who were already on it!  

Actually, OVO does have E7 support - it’s just not advertised on the Quote & Switch tool. You’ll need to talk to the Support Team because it may not always be possible to migrate to E7.

I MUST warn you however, that Peak time electricity on E7 costs more than the standard rate so you’ll need to factor that in.

That depends on where, and how, you look. All OVO’s current tariffs are shown on the Our plans and prices page. Use the filters to prune the bewildering list of tariffs; to see Economy 7 plans, you’d have to select the multi-rate meter type.
  

That's fine if you have a multi-rate meter but a lower cost overnight rate for everyone would encourage power shift to off peak times

Back to the original question. Ovo have not rewarded me for power shift events for  2dec to 8 dec?

Thanks Chris

Thank you ​@Chris_OVO 

Not sure if this is the same thing but I've just had an email telling me that I didn't take part on 11th, 12th and 13th because my smart meter wasn't sending data. This is pretty unfair as I cannot control my smart meter and as far as we were concerned took part in the events. It also means I'm unlikely to hit the 50% participation mark through no fault of my own. Bit rubbish really…

I had same thing for the 11th, no data sent. Did you mean 14th, not 13th? I had 0kw on 14th which seemed strange because I know I waited to put the dishwasher on. Not much we can do about it though. 

Hey ​@Belinda5 & ​@Dubby 

Unfortunately if the smart meter doesn’t send the data then we have no way of seeing if you’ve been successful in the challenge. 

So, I just got another email saying something similar for the following week! As far as I know my smart meter is working, certainly enough for OVO to bill me! I cannot control whether it sends a reading, so I'm wasting my time trying to reduce or shift my energy. What an absolute farce.

I’m sorry to hear this ​@Dubby.

It can also be if the meter readings are pulling through too slow or your meter isn’t set to take half hourly readings.

The smart meter data is what we use to see if a customer has moved their usage. So there’s no other way of us seeing if they’ve been successful if we don’t get the meter readings for the allotted time. 

Just to point out that there are two sets of data that the meter sends to OVO each day: meter readings (what you see on the meter itself) and usage data (which you only see on the Usage pages of your account). These data sets are requested independently of each other and will be received at different times. For billing, all that is needed is a single set of readings at the start of each billing period. The other readings are used to keep the Billing history pages up to date. 

There are a couple of requirements for the usage data to be used for Power Move reward calculations:

• Each day’s data must consist of exactly 48 timed figures, one for each half-hour;   
• The data must have been retrieved before the deadline for making each day’s calculations. The PM people have been trying to ‘catch up’ where data were received too late, but this may not always work.

It’s annoying when failing to meet these requirements results in no reward, but we won’t all be winners all the time. Shifting your usage out of peak times isn’t a waste of time; every kWh shifted is a kWh that doesn’t have to be generated by burning gas. You’ll hopefully agree that that is good for everybody, even if you don’t get a reward for doing it. 

My issue is that I cannot do anything about this, Ovo supply my equipment and run these promotions. I've done my bit to take part but cannot control what my 'smart' meter does or doesn't do.

It would be really nice if there was a practical solution. The meter is set to take half hourly readings.

'We can't all be winners all the time' - this is not the National Lottery! Like many people, paying for energy bills is a constant worry and we work really hard to keep it to a minimum and save as much as we can. 

Your post has really upset me. No practical advice but a patronising explanation with no helpful suggestions. You have no idea of my personal circumstances and how deflating this entire process is, but I'm supposed to feel happy that other people are making savings! You are also suggesting that I've failed to meet the requirements when I have done all I can. 

OVO does its best to get this stuff working, but it doesn’t control 100% of the infrastructure involved. While the team does everything they can to get it working, they cannot guarantee 100% reliability 24/7/365. You agreed to that as part of the rules for Power Move/Power Move Flex.

We’re not saying anything you did broke the rules. Alas, if the data isn’t flowing, OVO cannot calculate your rewards so cannot issue them.

Ultimately, the reason we’ve not suggested any practical advice is because in this specific situation, nothing you can do other than notifying OVO Support about the fault will fix this.