Today, I received an email from OVO titled "Your September Power Move update," which stated that my smart meter had failed to send readings at times during September, affecting their understanding of my electricity usage. However, upon reviewing my smart meter readings in the OVO App, I found that there was no missing data for any day in September. Can I conclude that OVO's explanation for potential challenges in the Power Move challenge suggests there won't be a winner, leaving participants feeling deceived?
Solved
Not successful with Power Move- Missing communications with meter?
Best answer by waltyboy
Updated on 06/03/25 by Emmanuelle_OVO:
What if my smart meter stops communicating?
To take part, your smart meter needs to be working and connected to the internet.
We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move.
And I got my part payment for September (I only joined on the 7th, so the pro-rata payment amounted to £7.62) OK too.
As
Who can join?
To be eligible to join Power Move, you need to:
- be an OVO customer and have your energy supplied by us
- have downloaded the OVO app and unlocked Beyond
- have a working electricity smart meter
- have a credit meter
- have a single rate tariff only (e.g. not Economy 7 or Economy 10)
- have an active Direct Debit
- have opted into half-hourly meter reads for billing (you can do this when you join)
- have opted into half-hourly meter reads for settlement (you can do this when you join)
- have an active email address
Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.
Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
Check out our website for the latest challenge information:
https://www.ovoenergy.com/power-move,
Join Power Move today
Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.
The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
Check our FAQs to find out more. Power Move terms also apply.
I was awarded £10 for avoiding using washing machine snd dishwasher in the evening.
1 person likes this
No email but my pending September statement online shows the full credit. ☝
If you havent got any half hour readings then you need to get ovo to switch that on, because you need both daily total and half hourly readings for the challenge to work. Otherwise there is no way they know what you use between 4&7pm.
When my smart meter was installed i was asked whether i wanted daily or half hourly. I thought half hourly was too much, but the guy said its much better to have that so i did luckily.
1 person likes this
Tricia wrote:
No email but my pending September statement online shows the full credit. ☝
I spotted mine on that first too, but only got my email last night, and my calculations were spot on so i know im doing that right.
+2- Plan Zero Hero
- 279 replies
- Answer
Updated on 06/03/25 by Emmanuelle_OVO:
What if my smart meter stops communicating?
To take part, your smart meter needs to be working and connected to the internet.
We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move.
And I got my part payment for September (I only joined on the 7th, so the pro-rata payment amounted to £7.62) OK too.
As
Who can join?
To be eligible to join Power Move, you need to:
- be an OVO customer and have your energy supplied by us
- have downloaded the OVO app and unlocked Beyond
- have a working electricity smart meter
- have a credit meter
- have a single rate tariff only (e.g. not Economy 7 or Economy 10)
- have an active Direct Debit
- have opted into half-hourly meter reads for billing (you can do this when you join)
- have opted into half-hourly meter reads for settlement (you can do this when you join)
- have an active email address
Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.
Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
Check out our website for the latest challenge information:
https://www.ovoenergy.com/power-move,
Join Power Move today
Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.
The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
Check our FAQs to find out more. Power Move terms also apply.
Walt. 2013: 3.2kW PV East/West + Fronius IG, >23MWh (of which, to date end 2024, 18MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
Hi,
I got below email, however I can see from ovo app each day every 30min of November month I have data… so I was wondering why it says failed to send and just put me out of this power move..
it does not seems right..
| During November your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use. |
| Unfortunately this means you won’t receive a Power Move credit this month. |
1 person likes this
+5- Plan Zero Hero
- 2729 replies
Hi
Alongside the reading on your account, it might say smart, manual or estimated. They might not all be from your smart meter.
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
I've received the same email so I checked my app for my usage and smart meter readings. So, apparently on the 23rd, 29th and 30th of November my meter didn't send any readings. The missing reading on the 29th also means I missed out on being rewarded for Power Move Plus. To be honest, I'm pretty peeved as, whenever I'm at home, I've been preparing my evening meal before 4pm, not charging anything between 4 and 7 nor using anything other than my lights and TV or radio. In the previous months my usage in the magic hours has always been below 9%. I won't lie, I'm seriously considering just sacking it and going back to eating at a normal time and if my phone needs charging, I'll just charge it.
Unfortunately the DCC Smart Energy network, like all networks can fail.Could be due to work being carried out on mobile masts or simple equipment failure. My broadband fails on a regular basis and is infuriating but, touch wood, the Smart Meter WAN in my area has been completely reliable. My Gas Smart meter has never sent a reading but that's another story (too far from electricity meter and hub). Hope you can get it fixed soon. All the best.
I've just re-read the email and there's actually this;
"..., but we need a minimum of 14 weekdays’ worth of readings to work out whether you’ve hit your Power Move target. This time, we didn’t have this information."
There were 22 weekdays in November and my meter didn't send readings for 3, which means it did send readings for 19 weekdays. What am I missing?
BPLightlog wrote:
Hi
Alongside the reading on your account, it might say smart, manual or estimated. They might not all be from your smart meter.
Hi thank you
however, my is Smart and also I have all the record of every day and every 30 min…
In my case ovo should not send me saying they have recieved reading it’s misleading and just put me out of competition…
same as
I feel it’s ovo mistake or issue .. if people do not notice what is the point of having power move ..
I need to reach out customer care..
1 person likes this
+5- Plan Zero Hero
- 2729 replies
If that’s right
I just mentioned the readings as even with a full ‘chart’ that doesn’t necessarily mean that all readings are there.
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
and this chart gets updated every day I kept and eye…
that means its mistake or bug or false advertisement by ovo to make people use less energy and end make it disqualified…
I will try to raise query via customer service… I thought some one from ovo will look into this forum.
+5- Plan Zero Hero
- 2729 replies
Tej wrote:
and this chart gets updated every day I kept and eye…
that means its mistake or bug or false advertisement by ovo to make people use less energy and end make it disqualified…
I will try to raise query via customer service… I thought some one from ovo will look into this forum.
The chart is sometimes just estimates, and often not accurate.
This forum isn’t a direct route to OVO. No one here has access to your account. It’s best to contact customer support.
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