Not enough data

Hi ​@Belinda5 I’m wondering whether the usage data you’re seeing in your usage page reflects your actual usage, rather than being a guesstimate in the absence of actual daily figures? For example, if it’s now roughly the same amount each day all through March and that bears little resemblance to your February daily usage figures I’d be a bit suspicious.

if it’s hour-by-hour figures you’re seeing, though, that is odd and points to some Power Move specific glitch.

Frustrating for you…but if your meter has stopped communicating with OVO, or they’re not picking up your figures somehow, good job you’ve spotted it; hope it gets sorted for you…

@Waltyboy thanks. I can see hour by hour figures and it all looks right.

Hey ​@Belinda5 

The team would like to help look into this matter.

I’ve sent you a Private Message so we can gain some details, you should be able to view that here.

Thanks Abby, will PM you with the info requested.

So it turns out my smart meter isn't sending the data on time - 

" the team have had your results back and have let me know that they only had consumption data come through on time 5 days so far this month.

4.16 of the Power Move Terms If we’re unable to read your smart meter data for 48 hours after that specific day then that day won’t count towards your Power Move Target. That’s because we won’t have the data we need to correctly calculate your peak electricity usage.

This means you may see the data in their consumption but we didn't get it in time for Power Move, however we are getting it on some days."

That isn't my fault, is it, it's down to the smart meter. This 4.16 of the terms hardly seems fair when there's nothing I can do about it and when there hasn't been a delay until the beginning of March and prior months data were arriving on time.

Both Power Move and Flex have got ridiculous, if I can see the data why can't you? Both working against each other with Power ups during 5-7pm, a prize draw win if you are lucky. I give up. Not going to bother any more with either of them. Just not worth the effort if the data isn't getting through and when the two are so contrary.

​@Belinda5 I’m sorry to hear this is happening, I’d be really frustrated too.

I’d recommend getting in touch with our Support Team, they can get a case raised to our Smart Support team who may be able to run some remote requests to get the meters in better communication. Let us know how you get on.