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Rank 1
Jibolling
Rank 1
January 8, 2024
Solved

Insufficient readings for Power Move, what can I do?

  • January 8, 2024
  • 22 replies
  • 410 views

2nd month in a row:
 

“During December your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use.
 

Unfortunately this means you won’t receive a Power Move credit this month.”

 

So how is it the ovo app shows a full half hourly breakdown of my use? 🤔

 

No reply from ovo last month when I queried it, maybe they’ll respond to me this month. Think it’s time to give up on this nonsense, not worth the disruption / hassle!

    Best answer by Jibolling

    Updated on 20/01/26 by Abby_OVO

     

    Our Power Move FAQ’s state:

    To take part, your smart meter needs to be working and connected to the internet.

    We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

     

    You can see the full FAQ’s here and a guide to fixing common smart meter issues here. Our Power Move peak times have changed to 5pm - 7pm weekdays. If you hit the saving targets you’ll be entered into a prize draw with a chance of winning some great prizes (the top prize is a year’s free energy!). You can learn more and sign up here.

     

    If you believe your meter isn’t communicating, or is on a monthly reading schedule instead of daily or half-hourly (half-hourly is the best option as gives you the most detailed usage data) you can ask our Support Team to fix this.

     

    Included below are some previous Forum topics that’ll help you with smart issues and Power Move questions 👇

     

     

    I’ve just had a call from the account management team at ovo following my 2 emails - apparently the settings on my account had been changed from half hourly readings to daily, but they don’t know why or who changed it! If you’re having similar problems, perhaps try phoning them - 0330 303 5063 as it could be the same thing. 

    22 replies

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    January 8, 2024

    You might want to check your readings as the graph is just a guide and may well use estimates 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Rank 2
      JNeve
      Rank 2
      January 8, 2024

      I think you might be right it is hassle. knowing you don’t always get the readings. and not achieving the targets for the power move.

        Gillarms
        Rank 4
        Gillarms
        Rank 4
        January 9, 2024

        That's me now sent insufficient readings in both November and December. In November, my meter didn't send readings on 3 days, leaving 19 weekdays that readings were sent and in December it didn't send readings for 2 days leaving 21 weekdays that readings were sent (20 if xmas day was excluded). OVO told me they needed 14 days of readings to qualify, unless my arithmetic is very wrong (it's not, I'm being facetious), in both of these months, I sent more than 14 days of readings. As every previous month, I was consistently using between 8 and 10% of my electricity during the hours of 4 - 7pm, do OVO really think I'd have suddenly changed my usage? I am rather peeved that I've missed out on £30 due to a failure with my meter and nothing I've done wrong. I shall carry on with eating my evening meal early and switching off unnecessary items during the month of January but if my meter doesn't send readings for the required 14 days 🙄, I certainly won't bother again. I look forward to eating my evening meal in the evening and charging my phone when it needs charged. 

        Garms
          Newcomer
          SleepySuze
          Newcomer
          January 10, 2024

          2nd month in a row:
           

          “During December your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use.
           

          Unfortunately this means you won’t receive a Power Move credit this month.”

           

          So how is it the ovo app shows a full half hourly breakdown of my use? 🤔

           

          No reply from ovo last month when I queried it, maybe they’ll respond to me this month. Think it’s time to give up on this nonsense, not worth the disruption / hassle!

          Spot on, the amount of time some people are using to draw up graphs and write lengthy posts over this just isn’t worth my time anyway. There’s just been another price hike, plus further one to make up for those who can’t pay. 

            Rank 1
            JibollingAuthorBest Answer
            Rank 1
            January 10, 2024

            Updated on 20/01/26 by Abby_OVO

             

            Our Power Move FAQ’s state:

            To take part, your smart meter needs to be working and connected to the internet.

            We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

             

            You can see the full FAQ’s here and a guide to fixing common smart meter issues here. Our Power Move peak times have changed to 5pm - 7pm weekdays. If you hit the saving targets you’ll be entered into a prize draw with a chance of winning some great prizes (the top prize is a year’s free energy!). You can learn more and sign up here.

             

            If you believe your meter isn’t communicating, or is on a monthly reading schedule instead of daily or half-hourly (half-hourly is the best option as gives you the most detailed usage data) you can ask our Support Team to fix this.

             

            Included below are some previous Forum topics that’ll help you with smart issues and Power Move questions 👇

             

             

            I’ve just had a call from the account management team at ovo following my 2 emails - apparently the settings on my account had been changed from half hourly readings to daily, but they don’t know why or who changed it! If you’re having similar problems, perhaps try phoning them - 0330 303 5063 as it could be the same thing. 

              Newcomer
              Jwitchell
              Newcomer
              April 25, 2026

              I've had this for almost a month:

               

              "We can't show your average peak use without more meter data."

               

              My half hourly readings are still being sent 

               

              Any advice please?

               

              Newcomer
              W Heggs
              Newcomer
              April 26, 2026

              What is this information for. I get power move questions shown that have no relevance to me? 
              i cant answer the questions because thats up to the company ??
              im baffled as to the relevance of all of this?
              , 

              Newcomer
              Jwitchell
              Newcomer
              April 26, 2026

              I think Ovo representatives post here.

                Rank 12
                Bendog
                Rank 12
                April 26, 2026

                What is this information for. I get power move questions shown that have no relevance to me? 
                i cant answer the questions because thats up to the company ??
                im baffled as to the relevance of all of this?
                , 

                There are many sections to the Forum and some of them may have no relevance to you. All topics are shown to everyone. You just ignore those that you do not feel you can contribute to. For instance, I ignore anything to do with EV charging as I do not have an EV. 

                Some of those who contribute to this forum do have a direct connection with OVO and can flag up problems with them directly if they are unable to help themselves.

                Once you have been here for a while, you will find it easier to navigate the forum.

                  Rank 5
                  Leo Moran
                  Rank 5
                  April 26, 2026

                  ​@Jwitchell . ​@W Heggs I can’t go on the Power Move as I’m on V2G and as you say most posts are irrelevant to me also….however on this occasion, because V2G has now ended and a new system started I no longer have access to the detailed half hourly import, export to Grid, Export to home data I used to have and it’s playing murder with my calculations. I’d be interested to know what has also changed on the Power Move and have OVO actually stopped sharing data on more than one site? *edited by moderator*

                   

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