Insufficient readings for Power Move, what can I do?

You might want to check your readings as the graph is just a guide and may well use estimates 

I think you might be right it is hassle. knowing you don’t always get the readings. and not achieving the targets for the power move.

That's me now sent insufficient readings in both November and December. In November, my meter didn't send readings on 3 days, leaving 19 weekdays that readings were sent and in December it didn't send readings for 2 days leaving 21 weekdays that readings were sent (20 if xmas day was excluded). OVO told me they needed 14 days of readings to qualify, unless my arithmetic is very wrong (it's not, I'm being facetious), in both of these months, I sent more than 14 days of readings. As every previous month, I was consistently using between 8 and 10% of my electricity during the hours of 4 - 7pm, do OVO really think I'd have suddenly changed my usage? I am rather peeved that I've missed out on £30 due to a failure with my meter and nothing I've done wrong. I shall carry on with eating my evening meal early and switching off unnecessary items during the month of January but if my meter doesn't send readings for the required 14 days 🙄, I certainly won't bother again. I look forward to eating my evening meal in the evening and charging my phone when it needs charged. 

Spot on, the amount of time some people are using to draw up graphs and write lengthy posts over this just isn’t worth my time anyway. There’s just been another price hike, plus further one to make up for those who can’t pay. 

I've had this for almost a month:

"We can't show your average peak use without more meter data."

My half hourly readings are still being sent 

Any advice please?

What is this information for. I get power move questions shown that have no relevance to me? 
i cant answer the questions because thats up to the company ??
im baffled as to the relevance of all of this?
, 

I think Ovo representatives post here.

There are many sections to the Forum and some of them may have no relevance to you. All topics are shown to everyone. You just ignore those that you do not feel you can contribute to. For instance, I ignore anything to do with EV charging as I do not have an EV. 

Some of those who contribute to this forum do have a direct connection with OVO and can flag up problems with them directly if they are unable to help themselves.

Once you have been here for a while, you will find it easier to navigate the forum.

​@Jwitchell . ​@W Heggs I can’t go on the Power Move as I’m on V2G and as you say most posts are irrelevant to me also….however on this occasion, because V2G has now ended and a new system started I no longer have access to the detailed half hourly import, export to Grid, Export to home data I used to have and it’s playing murder with my calculations. I’d be interested to know what has also changed on the Power Move and have OVO actually stopped sharing data on more than one site? *edited by moderator*

What do you mean by that?

*edited by moderator*

​@Jwitchell It looks like your meter stopped sending the readings. It could be the network issue. If it’s the case, your meter still have all the readings saved. I would contact OVO Customer Service to check if it’s your meter or anything else. 

I’m sure, some volunteers of the forum or moderators will reply to you soon with more useful information.

Thank you.

It is still working here today, so probably your meter has stopped sending readings.

If you go to ‘Usage’ and switch to ‘Day’ does it show you half hourly figures?

PS. About that spike during PM hours on my screenshot below, - that's a Saturday so all use is counted as off peak for PM.

I've emailed Ovo with screenshots.

Do you think they will solve their end, or will I need to access my meter, or will an engineer be called out?

Are you seeing your half hourly usage on the Usage page of the app?

Yes, although not for the current day. I.e. all dates show up to but not including the current day.

Edit: Google says "These half-hourly (HH) readings show 48 data points daily and are accessible the next day, rather than in real-time for the current day."

The current day never shows, that’s because although the meter saves the half hourly usage figures they are only sent to the DCC once a day.

(Then OVO requests them from the DCC, all that usually overnight but sometimes not until later, there can be delays at either/both DCC or OVO in getting the figures onto your account).

If the half hour figures are showing in your Usage but not in Power Move then that would seem to suggest that the PM team are not requesting, or not receiveing, them for some reason.

You could contact support and ask if they will transfer you to the Power Move team, but TBH I’m not sure if they can do that or if they can only note your request and then pass it on to the team.

​@Bradley_OVO is there any chance that you could ask Ashley and the PM team to look into this for ​@Jwitchell ?

Hey ​@Jwitchell 

Sorry to hear about the issues you’ve been having with this.

I reached out to the Power Move team who’d like to take a look into this. I’ve sent you a PM so we can help sort this out if you’d be able to check that out and reply.

​@Abby_OVO Hello Abby. A comment I made earlier has been taken as a bad joke. I have tried to remove the comment to prevent any further offence. Could you possibly take it down for me and in the mean time I apologise to anyone who may have taken said offence. Thanks.

Hey ​@Leo Moran 

Thanks for reaching out, I’ve now removed the above as requested. Thank you again for your co-operation and understanding.🙂

Thanks Abby. I've replied to your message.