I have had exactly the same message! They did say this earlier in the month when I tried to look at my usage, and I done manual readings and put them on my account but i spose they couldn't still tell how much was used and when. It's never happened before and strange you've had the same problem. 

Daily readings alone aren’t enough - it requires the Half-Hourly data as well. Please check the Daily tab in MyOVO.

Go in the app, usage, change to electric, then daily.

Have you ever had half hrly readings even before the challenge?

When my meter was installed i was asked if i wanted half hrly or daily readings. I chose half hrly. Could it be that you werent set up for half hrly and thats the problem. If so i guess you need to contact them to get it changed, but im sure someone else will be able to advise.

If you did previously have half hrly readings showing in your usage then either something has changed or there is a fault somewhere.

I've just just been notified that I have been  successful  in achieving  £10 credit for September  so it must work for some of us

When I joined the September challenge I was reminded that I’d have to agree to half-hourly readings. No problem, I was already on half-hourly. But annoyingly, after agreeing to something I was already on, I then had to wait 24 hours before Power Move okayed everything!

No matter, everything works fine, it was a puzzling little glitch though, especially as during this sign-up process my half-hourly readings were temporarily suspended and then reinstated again!

I've had mine in half hourly for as long as I can remember. I hit the targets every month of the challenge last winter no problem. This is the first time I've ever been told they weren't getting my readings from the smart meter. It was plugged in and appeared to be working fine this end. There must've been a glitch somewhere down the line last month

Hi @Jooliewoolie Shame about last month, good luck this month.

When you say “plugged in”, do you mean your In Home Display (IHD)?  This won’t affect OVO processing your figures. What will affect things is if you (and OVO) can’t see your half-hourly readings in your “Usage” page in your OVO account.  
 

That’s the one you need to keep an eye on regularly, every day or so, if possible, as you go through the month: that way you and OVO can nip any problems in the bud, and you’ll also be monitoring your percentages.

all the best and good luck…

I thought of that after I posted, about the HD. (I remember when it was fitted she said I didn't need it plugged in for them to get their readings) silly me lol.  Last winter I did check daily and did my maths to see how I was doing. I have to admit this time round I haven't got back into the swing of doing that again yet. At least then I'd know if there was any probs like you rightly said. Thank you

@Jooliewoolie All the very best of luck to you, keep at it!

Give us another shout if you think you still have meter issues! We can help on the forum with initial diagnostics and can then offer either advice and/or recommendations on the next port of call. :)

Does anyone know the mechanics (electronic I suppose) of how the meter-reading actually gets to OVO?  With BT upgrading so much of the Internet to fibre I would have thought to possibility of something being set wrong somewhere and filtering packets out could be fairly high at present/

Not relevant here luckily. The destruction that Openreach is doing to the telephone infrastructure fortunately has no effect on Smart Meters.

Down south, the Telefonica WAN uses the O2 Mobile Network to communicate with sites, while up north they run on the Long-Range Radio based Arqiva WAN. Both run on private infrastructure that BT Group can’t get their grubby mitts on, so Openreach can’t touch it.

And besides that, TCP/IP is a thing so packet loss isn’t an issue either.

It all then goes via DCC (Direct Communications Company) to reach suppliers like OVO via even more private infrastructure so BT Group can blow up the public internet for the entire country and the systems used for Smart Metering wouldn’t be affected.

Unfortunately TCP/IP cannot stop someone putting a packet-filter on by mistake! However I’m glad to hear that the infrastructure used is run by an organisation that (presumably) does n’t get paid if the network is n’t working rather than a super-massive Quango that does not have that incentive!

Thanks for the info.