i go to the james bay concert on the 13th feb everytime i try to log in it just says this(ill attach the photo) my password and login is correct as i tried putting an incorrect password to see what it says but it didn’t even let me login, my friends have all accessed there tickets but i cant seem to get mine has anyone had the same issue??
Best answer by Blastoise186
Updated on 11/02/25 by Abby_OVO
i’ve now accessed my tickets through AXS at the arena will they let me in with tickets from there?
Yup! They should do. As long as you can get either app to generate a valid barcode, it should work fine on the door.
it does give me a barcode and refreshes every 60 seconds
Bingo! That’s exactly the one you’re after. Show that on the door and you’ll be through in seconds.
Don’t worry about the fact the QR Code changes every 60 seconds - that’s an anti-touting security feature intended to help prove you are in possession of the actual ticket itself and not a clone. As long as you’ve got the real one, you’re good to go. :)
+1Hi
I’m gonna alert
Hang in there for now and we’ll keep you updated.
Hey
We’ve had reports from other members that there’s an issue with the app at moment and accessing tickets. I just responded with an update from the team in another thread and i’ll leave it below for you to read.
Any questions please let me know and thank you
+1Yup! They should do. As long as you can get either app to generate a valid barcode, it should work fine on the door.
+1Updated on 11/02/25 by Abby_OVO
i’ve now accessed my tickets through AXS at the arena will they let me in with tickets from there?
Yup! They should do. As long as you can get either app to generate a valid barcode, it should work fine on the door.
it does give me a barcode and refreshes every 60 seconds
Bingo! That’s exactly the one you’re after. Show that on the door and you’ll be through in seconds.
Don’t worry about the fact the QR Code changes every 60 seconds - that’s an anti-touting security feature intended to help prove you are in possession of the actual ticket itself and not a clone. As long as you’ve got the real one, you’re good to go. :)
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