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Rank 1
Silvio
Rank 1
July 11, 2024
Solved

Problem with new account in OVO Arena Wembley App

  • July 11, 2024
  • 5 replies
  • 1846 views

I signed up today in the OVO ARENA Wembley app, to receive tickets from Ticketmaster, but when I press "Access your tickets" or "Forgot Password?", I get the message "Sorry, Something Went Wrong". I am an Italian user and my email domain is "tiscali.it". I cannot use a different email because I have to use the same one previously used on TicketMaster. What can I do? Thank you

Best answer by Blastoise186

Hi @Silvio ,

Try sending an email to customerservices@ovoarena.co.uk as I think they can help with that.

5 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
July 11, 2024

Hi @Silvio ,

Try sending an email to customerservices@ovoarena.co.uk as I think they can help with that.

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    B
    Newcomer
    Brid
    Newcomer
    March 5, 2025

    I am also having issues and I can access my tickets through axs app not ovo wembley arena. Would that still be valid? I have already sent an email though to their customer service about something else and no response. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 5, 2025

    Hey ​@Brid ,

    Want the good news?

    The answer to that is… Yup! As long as you can generate a valid barcode via either the OVO Wembley OR AXS app, you’re good to go. The venue staff will accept either one as their scanners can automatically verify them anyway.

    The fact you said you can see the tickets in the AXS app is exactly what you’re after - simply bash the button to view the barcode and it should come right up.

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      B
      Newcomer
      Brid
      Newcomer
      March 5, 2025

      thanks so much! I was hoping that would be the answer

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        March 5, 2025

        Anytime! Enjoy the show!

        If you need us for anything else, you know where to find us. :)

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