I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help.
Page 1 / 1
Updated on 07/11/24 by Abby_OVO
Paypoint has been struggling recently for some reason. If it keeps failing, please let Support know.
Sometimes there are app downtimes for things like maintenance, for more on any upcoming planned outages check out the topic below:
Hey
Sorry to hear about this, did you get the top up sorted?
Tried again just now, same problem :(
Could it be due to my switch from SSE to OVO?
It’s a bank holiday weekend, nobody is answering anything!
Has finally let me make a payment today. At least I didn’t get cut off.
I'm having issues today and it's via iPhone app says its doing essential maintenance have used card to top up but not showing on smart meter and been over 3 hours now nearly out of credit and still got meal to cook
Hey
Can you try that top-up again please? Let me know if it works or not.
Now sorted thankfully
can i pay my bill at the post office using payzone?
Sorry, Paypoint only
Try https://ovoenergypayments.paypoint.com/Home/index which is currently up.
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.