Been on a Payg gas metre with SSE now OVO. Twice now since OVO took over had email saying I'm using gas and not paying. Last email saying I owe money, even though metre in credit.
Now the funny part is, my gas isn't even on! I'm not living in the property, Gas boiler doesn't work and I have it switched off at the metre. So I only need to top it up on the card here and there to cover the standing charge.
I phoned helpdesk both times and was told to ignore the email, but why is this even happening?
It seems to me the system doesn't like the fact I'm not using gas, so assumes that I must be and just makes something up out of literally nothing.
Please please OVO can you sort yourselves out!!
If it happens again, I'm seriously thinking about just permanent disconnect. And or switching to another company.
Seems like I'm not the only one on PAYG that has these problems.