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OVO website not working

H
Carbon Cutter*****

Hello, Is OVO Top Up website down today?  I tried the app it had no information on it so I cleared cache and data and it reappeared but site says insecure website.

8 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7892 replies
  • July 31, 2023

It seems to be working now https://ovoenergypayments.paypoint.com/Home/index

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • 1071 replies
  • August 1, 2023

Hey @hallj12345 

 

Sorry to hear you were having some issues. Did you manage to get onto the top up website?

Currently Playing: She's Electric
H
Carbon Cutter*****
  • hallj12345
  • Author
  • Carbon Cutter*****
  • 24 replies
  • August 1, 2023

It still getting stuck and says site not secure

H
Carbon Cutter*****
  • hallj12345
  • Author
  • Carbon Cutter*****
  • 24 replies
  • August 1, 2023

I won't let me log out now either it's just stuck saying site not secure when I pull down from top of my phone.

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7892 replies
  • August 1, 2023

The session will timeout eventually if you leave the site alone. Just close the tab for now.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
H
Carbon Cutter*****
  • hallj12345
  • Author
  • Carbon Cutter*****
  • 24 replies
  • August 1, 2023

It won't let me top up it just freezes as well as won't log out. App seems ok though.

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7892 replies
  • August 1, 2023

At best, it’s a Paypoint issue that’s beyond OVO’s control. I’ll ask to see if it can be escalated to them.

Diagnostic report will be ready shortly at https://www.ssllabs.com/ssltest/analyze.html?d=ovoenergypayments.paypoint.com&latest

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
H
Carbon Cutter*****
  • hallj12345
  • Author
  • Carbon Cutter*****
  • 24 replies
  • August 1, 2023

Thanks,  I thought it might be my phone's data reception but I can get on other websites ok.

Abby_OVO
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  • Abby_OVO
    Abby_OVO

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