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First of all, this is a frustrating process!… 

I have just bought a flat and I am having no joy contacting OVO energy. The one time I did get through, who ever I was talking to, clearly couldn’t be bothered dealing with me and cut me off.

The property is supplied by OVO energy for both gas and electricity. I think it is a smart pre payment meter for electricity and the gas seems switched off. I believe the property I purchased had been empty for a number of years. There is an outstand amount on the electric meter. This is now going into the second week, I am unable to move in as the place has no power. 

 

If Someone could advise on how to get someone from OVO energy to contact myself, that would be greatly appreciated.

 

Regards

@steviemax 

Hi @steviemax and welcome to this customer forum. As this is a public forum, no one here has access to your account. They do have a number of contact points .. of course there were closures over the bank holiday. 
 

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

or via direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

Updated on 14/11/24 by Emmanuelle_OVO:

Moved into a property supplied by OVO pay as you go? This topic will help advise next steps:
 

 

Hey @steviemax,

 

Sorry for the issues you’re having,

 

The following Topic Hub might be helpful to you:

 

 

How to get in contact about my OVO Pay As You Go account

 

The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.

Or call us on 0330 175 9669 during the same times.
 

We have tons of helpful FAQs & tutorials to assist with PAYG smart meters:
 

 

 

I have come into this new apartment which is supplied by ovo pay as you go. Since the past 6 weeks I have been trying to get an account in my name and they always tell me the system is not allowing. I can’t recharge electricity and have had to go without electricity for several days . I have spent more than 30 hours of my time talking to the representatives using both calls and chats. Does anyone know of this problem and how I can go around it. It’s so frustrating. 
 

How can I register as a new customer?

Hi I have recently moved in a rental property and i got to know that the energy supply is prepaid. Currently the house has no electricity and i want it to be postpaid. How is that possible and how can i register for that?

 

Hi @Saomu Meem ,

Try calling 0330 175 9669 in the first instance. They can take you through this one.

The line cannot be connected 

In that case, use Live Chat. https://ovoenergy.com/help

Hey @Saomu Meem,

 

Have you managed to get in touch?

 

This topic might be helpful to you:

 

 

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