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Moved in to home- How to set up account?

S
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First of all, this is a frustrating process!… 

I have just bought a flat and I am having no joy contacting OVO energy. The one time I did get through, who ever I was talking to, clearly couldn’t be bothered dealing with me and cut me off.

The property is supplied by OVO energy for both gas and electricity. I think it is a smart pre payment meter for electricity and the gas seems switched off. I believe the property I purchased had been empty for a number of years. There is an outstand amount on the electric meter. This is now going into the second week, I am unable to move in as the place has no power. 

 

If Someone could advise on how to get someone from OVO energy to contact myself, that would be greatly appreciated.

 

Regards

@steviemax 

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Best answer by Emmanuelle_OVO 9 May 2023, 13:53

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BPLightlog
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Userlevel 7
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Hi @steviemax and welcome to this customer forum. As this is a public forum, no one here has access to your account. They do have a number of contact points .. of course there were closures over the bank holiday. 
 

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

or via direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

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Emmanuelle_OVO
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Userlevel 7

Hey @steviemax,

 

Sorry for the issues you’re having,

 

The following Topic Hub might be helpful to you:

 

 

How to get in contact about my OVO Pay As You Go account

 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
  • Or call us on 0330 175 9669 during the same times.

 

If you’re with Boost

Renewable Energy? Big Fan.
C
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I have come into this new apartment which is supplied by ovo pay as you go. Since the past 6 weeks I have been trying to get an account in my name and they always tell me the system is not allowing. I can’t recharge electricity and have had to go without electricity for several days . I have spent more than 30 hours of my time talking to the representatives using both calls and chats. Does anyone know of this problem and how I can go around it. It’s so frustrating. 
 

Abby_OVO
Rank
Userlevel 6

Hi @Chenai 

 

Sorry to hear about this.

 

The Support Team should be able to book an emergency appointment for you if you’re off supply and you’re unable top up to get back on.

 

If it’s with OVO Pay as you Go you can contact the team on 0330 175 9669 Monday-Friday 8am-8pm, Saturday and Sunday 9am-5pm on 0330 175 9669, or on webchat Monday-Friday 8am-6pm and Saturday 9am-2pm.

 

If it’s under the BOOST branch, you can contact their team on 0330 102 7517, hello@boostpower.co.uk or facebook.com/boostpoweruk/ Mon-Fri: 08:00-18:00 & Sat: 09:00-17:00.

Location: Electric Avenue
S
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How can I register as a new customer?

Hi I have recently moved in a rental property and i got to know that the energy supply is prepaid. Currently the house has no electricity and i want it to be postpaid. How is that possible and how can i register for that?

 

Blastoise186
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Userlevel 7
Badge +1

Hi @Saomu Meem ,

Try calling 0330 175 9669 in the first instance. They can take you through this one.

Securing energy by zapping security bugs... For that is The Blastoise Way!
S
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The line cannot be connected 

Blastoise186
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Userlevel 7
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In that case, use Live Chat. https://ovoenergy.com/help

Securing energy by zapping security bugs... For that is The Blastoise Way!
Emmanuelle_OVO
Rank
Userlevel 7

Hey @Saomu Meem,

 

Have you managed to get in touch?

 

This topic might be helpful to you:

 

 

Renewable Energy? Big Fan.

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