Unfortunately, gas emergency response is basically closed on a Sunday night right now across the entire market - there’s almost no supplier that will respond at this hour. This will change as of December this year however.

I can only take a wild guess as to what happened to the meter. Either you may have accidentally damaged the card slot, or there’s an unrecoverable fault that’s not related to you using a new card that triggered at the same time. Either way, that meter will likely need to be replaced.

I have flagged your thread for the moderators to stop by ASAP in the morning. However, I strongly encourage you to continue to try getting help on your own as well.

Furthermore, if you’re vulnerable, then Pay As You Go is NOT suitable for you. I strongly recommend you swap over to Pay Monthly to avoid this kind of issue.

meter was working fine prior to putting in new key, it beeped when inserted , then message appeared at bottom,  can still press button A and B to watch credit running out and to see meter reading

In that case… It’s most likely a matter of a damaged card slot. At least, that’s the best diagnosis I can think of...

thanks for reply, will now have to wait and call them in morning to report  a no show engineer

You are entitled to £30 for each missed appointment and another £30 if ovo don't pay within 10 working days.

So ask for compensation if you are not automatically offered when you speak to ovo

Hi @weedug 

Really sorry to hear about this.

Have you spoken with the Support Team this morning to re-schedule this?

Also some good advice from Jeffus;

Let us know how you get on today.