Hello….
Whats peps experience of getting refunds on smart PAYG balances when switching away from ovo?
i.e. Time frame of getting leaving invoice and cash in your hand?
I’m transferring 10/2/25 as a new supplier has cheaper S/C even on payg. (Ofgem KWH rates apply)
thanks
Best answer by Abby_OVO
Hey
Glad to see one of our volunteers has already stopped by with some really great advice, Blastoise186’s memory served perfectly well.
Your new supplier will contact us directly and send your opening meter reading with them.
We’ll use the opening meter reading from your new supplier to calculate your final balance, prepare your final statement and close your account.
We’ll email or post this to you. The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund you (if so, we’ll post a cheque within 10 working days of your final statement)
Once you’ve left OVO, please throw any away top-up keys or cards.
You can view more about this on our handy article.
I hope this helps.
+1Hi
If memory serves… The credit will most likely be wiped from the Meter(s) and refunded to you by cheque once OVO has calculated the final balance. This may take up to six weeks though.
Hey
Glad to see one of our volunteers has already stopped by with some really great advice, Blastoise186’s memory served perfectly well.
Your new supplier will contact us directly and send your opening meter reading with them.
We’ll use the opening meter reading from your new supplier to calculate your final balance, prepare your final statement and close your account.
We’ll email or post this to you. The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund you (if so, we’ll post a cheque within 10 working days of your final statement)
Once you’ve left OVO, please throw any away top-up keys or cards.
You can view more about this on our handy article.
I hope this helps.
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