Gas top up card stopped working at the paypoint, phones customer support, they gave me a code, wait 2 hours and get new card,.. Nearest place with any cards was 45mins walk, off I go, gets there code wouldn't work, fones back, gets new code,.. Goes back to shop that one didn't work.
Fones back up they said they had booked an engineer for between 8pm - 11pm,... Its now 1.10am and guess what? Engineer hasn't turned up.
Im Cold, ( no Heating), I'm tired, I've no hot water, it's a gas cooker,..and a gas fire, I'm not impressed.. going to be fun trying to get the kids ready for school in morning.
Will I be charged for this engineer, even though he didn't turn up??
Best answer by Blastoise186
Hi @Katebrook ,
Sorry to hear of the trouble. If my understanding is correct, you will NOT be charged for that visit at all - it wasn’t your fault the engineer didn’t show so any fees are waived. In fact, I think you might be owed £40 compensation for the trouble.
For now, please call OVO immediately on 0330 175 9669 to get another engineer set up.
I’d strongly recommend you consider getting Smart Meters as a priority though, as this would mitigate future issues like this one.
Meanwhile… Let me fix that ugly link to something a bit less ugly...
@Chris_OVO @Ben_OVO can you guys pick this back up by any chance? I agree, this is getting a bit out of hand and I really don’t think progress is being made as it stands…
tbh I feel as if just MEX’ing out for a Smart Meter is probably faster at this rate...
There's nothing wrong with the meter itself,.. Just the card,....
My meter is under my sink, the last time it was changed years ago they said it would have to be moved if I was ever to have a smart meter fitted..
Can't even get a working Tag code off them,. Never mind someone to fit a smart meter
That's not gunna help me at this moment in time tho, I've been off supply since Wednesday,.. Everything in this house is gas , my fire, central heating, hot water and the cooker
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