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Right, I think my old supplier account has closed because I can't top up with the card online anymore and I've just spent hours on hold trying to top up/get a new card sent out with various teams all sending me to one another.

 

I eventually get in touch with boost who come to the conclusion that I've got a traditional meter which makes sense because ovo sent through a traditional PAYG gad card/key that requires insertion when I've got a smart meter?

 

Does anyone know how I can top up in the meantime and how I can get a smart card sent out because I've had no help from OVO/Boost. I have a gas account number from OVO but no smart card number to top up.

 

Hope this makes sense.

 

Cheers

 

Eddie

Hi @Ercourt97 ,

To help make sure I can give you the right advice for this one, please post photos of your meters. Forum Volunteers such as myself can’t access your account, so this helps us out as an alternative to that.

 

Updated on 07/11/24 by Abby_OVO

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

 

Gotcha, thanks!

In that case… Use the Live Chat here to request the PAN numbers. Once you’ve got them, chuck those into the OVO Top-Up app and you should be able to both top-up and generate barcodes to use at any Paypoint shop.

 

We’ve also got some really helpful topics too:

 

Okay thanks for the help, does it top up automatically once I've paid? And how long does it take to come through?

It should do, yes. Usually within 1 hour max - otherwise you can use the UTRN Code to force it through.

Lastly, will I have to request a new PAN number for every top-up?

 

Thanks for the help.

Nope! It’s just a one-off task. Once generated, you can use the same one forever provided you stay with OVO.

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