Right, I think my old supplier account has closed because I can't top up with the card online anymore and I've just spent hours on hold trying to top up/get a new card sent out with various teams all sending me to one another.
I eventually get in touch with boost who come to the conclusion that I've got a traditional meter which makes sense because ovo sent through a traditional PAYG gad card/key that requires insertion when I've got a smart meter?
Does anyone know how I can top up in the meantime and how I can get a smart card sent out because I've had no help from OVO/Boost. I have a gas account number from OVO but no smart card number to top up.
Hope this makes sense.
Cheers
Eddie
Best answer by Blastoise186
Updated on 07/08/25 by Emmanuelle_OVO:
Gotcha, thanks!
In that case… Use the Live Chat here to request the PAN numbers. Once you’ve got them, chuck those into the OVO Top-Up app and you should be able to both top-up and generate barcodes to use at any Paypoint shop.
How to get in contact about my OVO Pay As You Go account
We’ve also got some really helpful topics too:
If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO account at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. If your meter isn't with OVO, but you'd like to join, you can switch to us.
To help make sure I can give you the right advice for this one, please post photos of your meters. Forum Volunteers such as myself can’t access your account, so this helps us out as an alternative to that.
In that case… Use the Live Chat here to request the PAN numbers. Once you’ve got them, chuck those into the OVO Top-Up app and you should be able to both top-up and generate barcodes to use at any Paypoint shop.
How to get in contact about my OVO Pay As You Go account
We’ve also got some really helpful topics too:
If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO account at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. If your meter isn't with OVO, but you'd like to join, you can switch to us.
