For our Boost members: The Boost App is shutting down soon

Any chance of popping a warning on the main Boost site homepage too? Because at the moment, it doesn’t seem that easy to find unless you explicitly access the help centre there...

The app does not work.
can’t top up or see balance.
If it’s not working once the Boost app closes, how the hell am I supposed to to up ???

Hi @Rovig ,

You’ve still got about a month yet so there’s time to fix this. Please call OVO on 0330 175 9669 and they can look into this for you. It might be you’re still on Boost at the moment, or it might be you just don’t have something set up yet. They’ll be best placed to fix this.

Thanks

Hi @Rovig,

I’m sorry to hear this.

I can see our forum volunteer has already given advice here.

Have you managed to give the team a call on the number given above? Has this been resolved for you?

How do I get a pan number to be able to set an account up , 

just moved over from boost 

Hi @Cloxs ,

For that, give Support a shout! Live Chat via https://ovoenergy.com/help or 0330 175 9669.

Hi @Cloxs,

Our forum volunteer has already given some good advice here.

These threads may also help in future:

• Pay As You Go - Help and Support F.A.Q.

• Pay As You Go - Topic Hub & How to get in touch Hub

Hope you’ve managed to get this sorted now.

I understand your company take boost how I can charge me energy ?

Previously a boost customer which has now switched to ovo will my credit be brought over

Not able to register on the app previous boost customer I don't have my account number 

Hi @trutza20 ,

If you have Key/Card Meters, just keep using the same key/card and it’ll work just fine.

If you have Smart Meters, please head to https://ovoenergypayments.paypoint.com and set up an account there. If you need the account numbers, call 0330 175 9669.

Hi @JaxsHunt0902 ,

Yep, it’ll come over automatically.

Hi,

Please call 0330 175 9669 for this one.

Hey @trutza20 

I’m glad to see one of our fab volunteers, Blastoise186, has already stopped by with some great advice!

We’ve also got a topic here on the forum that may be useful too: 

• For our Boost members: The Boost App is shutting down soon News

If you have any other issues feel free to pop back anytime. 

Hey @JaxsHunt0902

Welcome to the OVO Online Community

Let us know if you have any further issues after you’ve contacted the support team. 

Please I need your help 

Hi @Selitra ,

You need to tell us more about what your problem is in order to get advice. Please give us further details.

I was boost customer and now I found that I can't top up the meter cause they moved to OVO.

I see.

In that case, please call 0330 175 9669 to get the account numbers, then head to https://ovoenergypayments.paypoint.com to set up an account - you’ll then be able to top-up.

Hey @Selitra 

Really sorry for the issues you’re having. Is this resolved now? To download and register for the OVO Energy Top-Up app. You can find it in the App Store and on Google Play.

I can see Blastoise has given some helpful advice here:

We have some forum topics that might be useful to you:

• Pay As You Go Smart Meter - Top up issues Tutorial

• Pay As You Go: Smart Meter Video Tutorial Series Tutorial

• Pay As You Go - Topic Hub & How to get in touch Hub

Please keep us posted with how you get on

Since changing from boost AP will let me pay for my gas (payg) But not my electricity. Anyone know why?

Hey @Dimview ,

You might just need to get the PAN (Personal Account Number) regenerated for Electric. Give 0330 175 9669 a call in the morning and PAYG Support should be able to get the show on the road for you. Or feel free to Live Chat it via https://ovoenergy.com/help .

Hey @Dimview 

Sorry to hear about this but I’m glad one of our volunteers Blastoise186 has already stopped by with some helpful advice.

Have you been able to get sorted out here with topping up? Let us know if you’re still having any trouble.

Hi no joy as yet. I’ve DM Ovo on messenger and sent an e-mail. I have also sent a screen shot of my account number.

Hey @Dimview 

Sorry about this.

Did you use the messenger service on Facebook to message the team? Or was it the live chat? 

Have you had a response to your email? 

Do let us know if you’ve not been able to get any further forward and we’ll see what more we can do.