Hi All,
I changed from PAYG to DD last week after moving in. I had been topping up and was £27 in credit. I was told that everything would be sorted, but today, the electricity was off and the meter was saying -£3.52. I’ve been on a web chat for over an hour and have got nowhere as they (it) kept transferring me. Does anybody know what’s happening to me?
Best answer by Emmanuelle_OVO
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