Best answer by Beth_OVO
Updated on 04/05/2020
When you have smart meter fitted, it usually takes 6-8 weeks from the installation date to update your new meter details. Once your account has been updated, it should show on your online account and you’ll be sent an up to date bill.
Alternatively there could be a communication issue with your smart meters, so it may also be worth checking with the Customer Service team by messaging us on Facebook, Twitter, or webchat via the Help Centre! We’ll just get you a quick survey to fill in; your answers will help us work out what’s causing the problem and how to sort it out.
More information about the installation process here.