Self Service - Why phone or email, when you can do it yourself!


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We’re always working on ways to help customers take control of their energy usage and manage their account. We are all time poor so we don’t want you to waste time calling us or emailing and waiting for a reply, if you don’t need to. Instead we provide so many ways to quickly and easily manage your energy account yourself.

If you signed up to our Online Discount, you told us you love to self serve and don't want to call us, another reason we make all of these great self serve options available to all of our customers.

So how do I self serve?
Every customer has the option to self serve via our app (for Apple, for Android), or on My OVO.

On these platforms you can:
- View and submit meter readings
- Compare historic usage in kWh or £, and browse any statement we've sent you
- Check and change your Direct Debit amount, make a payment or initiate a refund
- View and edit your personal info and tariff
- Browse and add tariff upgrades, perks and offers

What if I need help....?
That’s pretty much everything needed to maintain your OVO account all year round. Of course sometimes things don’t go to plan. But before you reach for the phone, we’ve got your self service problem solving journey covered as well.

First and foremost, there’s this very forum! Search for your query and see if anyone’s had the same thing solved already. If not, post the question yourself and one of our lovely forum users will assist. Because the forum is available 24/7, you can post anytime, anywhere making it super convenient for you.

Lastly but by no means least, we have our fantastic OVO Help section, with loads of a support pages on everything energy related! Again, simple to read and find information on the go, saving you time and effort.

Your feedback is always welcome!
So whatever your preference, you're the one in control. How do you keep things on track? What's the easiest way to manage your account or get a query solved? Leave a comment below so we can keep our self service options as helpful as possible!

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