Skip to main content
B
Rank 1
BristolMatt
Rank 1
July 7, 2020
Solved

Why am I now being sent and how can I stop receiving paper statements?

  • July 7, 2020
  • 5 replies
  • 7862 views

I seem to have started receiving paper statements all of a sudden, which I really don’t want. Please can you let me know how to switch these off?

Best answer by Jess_OVO

Updated on 04/09/25 by Abby_OVO

 

Sorry for any confusion caused by these recent posted statements.

 

I’ve checked in with the team who have confirmed that this is not currently something you are able to update on your online account, so best to reach out to the Support Team to get those unwanted paper statements stopped.

 

Don’t forget you can always access your historic statements via your online account, check out this handy guide to find out how:

5 replies

Jess_OVO
OVO Staff
Jess_OVOSolved
OVO Staff
May 17, 2021

Updated on 04/09/25 by Abby_OVO

 

Sorry for any confusion caused by these recent posted statements.

 

I’ve checked in with the team who have confirmed that this is not currently something you are able to update on your online account, so best to reach out to the Support Team to get those unwanted paper statements stopped.

 

Don’t forget you can always access your historic statements via your online account, check out this handy guide to find out how:

Powered by Re-knowable Energy!
D
Newcomer
Daveb2
Newcomer
October 4, 2022

If I open an online account will I still receive my regular Posted paper bills?

 

Blastoise186
Super User
Blastoise186Super User
Super User
October 5, 2022

Hi @Daveb2 ,

OVO does Paperless Billing by default unless you opt for Paper Billing. If you set up an online account, your preferences won’t be changed.

Hope this helps!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    A
    Newcomer
    Annette Dixon
    Newcomer
    April 21, 2025

    I'd like to go paperless please

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 22, 2025

    A similar thread might be of help 

    If you do want to update your preferences, you will need to get in touch with customer support as no one here has access to your account (and being a public forum shouldn’t have).

    There are contact options here 

     

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd