I seem to have started receiving paper statements all of a sudden, which I really don’t want. Please can you let me know how to switch these off?
Solved
Why am I now being sent and how can I stop receiving paper statements?
Best answer by Jess_OVO
Updated on 14/01/25 by Emmanuelle_OVO:
We're introducing a £1.50 monthly fee for customers who choose to have paper bills.
This change will be live and visible on December bills, which will give customers time to choose Paperless Billing if they want to.
We’ll be writing to our current Paper Billing customers to let them know about these changes. We'll send customers a QR code, which will take them to a form where they can select paperless billing going forward.
Are there exceptions to this?
Yes, the following customers will stay on paper bills with no charge:
- Customers on the Priority Services Register (PSR)
- Customers who receive Adaptive Comms
- Customers who we think should be on the PSR
- Customers who might potentially be financially vulnerable
We won’t ask these customers to choose to change to Paperless Billing.
Sorry for any confusion caused by these recent posted statements.
I’ve checked in with the team who have confirmed that this is not currently something you are able to update on your online account, so best to reach out to the Support Team to get those unwanted paper statements stopped.
Don’t forget you can always access your historic statements via your online account, check out this handy guide to find out how:
Updated on 14/01/25 by Emmanuelle_OVO:
We're introducing a £1.50 monthly fee for customers who choose to have paper bills.
This change will be live and visible on December bills, which will give customers time to choose Paperless Billing if they want to.
We’ll be writing to our current Paper Billing customers to let them know about these changes. We'll send customers a QR code, which will take them to a form where they can select paperless billing going forward.
Are there exceptions to this?
Yes, the following customers will stay on paper bills with no charge:
- Customers on the Priority Services Register (PSR)
- Customers who receive Adaptive Comms
- Customers who we think should be on the PSR
- Customers who might potentially be financially vulnerable
We won’t ask these customers to choose to change to Paperless Billing.
Sorry for any confusion caused by these recent posted statements.
I’ve checked in with the team who have confirmed that this is not currently something you are able to update on your online account, so best to reach out to the Support Team to get those unwanted paper statements stopped.
Don’t forget you can always access your historic statements via your online account, check out this handy guide to find out how:
+1- Plan Zero Hero
- 7898 replies
Hi
OVO does Paperless Billing by default unless you opt for Paper Billing. If you set up an online account, your preferences won’t be changed.
Hope this helps!
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