I seem to have started receiving paper statements all of a sudden, which I really don’t want. Please can you let me know how to switch these off?
Answer
Why am I now being sent and how can I stop receiving paper statements?
Best answer by Jess_OVO
Updated on 04/09/25 by Abby_OVO
Sorry for any confusion caused by these recent posted statements.
I’ve checked in with the team who have confirmed that this is not currently something you are able to update on your online account, so best to reach out to the Support Team to get those unwanted paper statements stopped.
Don’t forget you can always access your historic statements via your online account, check out this handy guide to find out how:
Updated on 04/09/25 by Abby_OVO
Sorry for any confusion caused by these recent posted statements.
I’ve checked in with the team who have confirmed that this is not currently something you are able to update on your online account, so best to reach out to the Support Team to get those unwanted paper statements stopped.
Don’t forget you can always access your historic statements via your online account, check out this handy guide to find out how:
+1- Plan Zero Hero
Hi
OVO does Paperless Billing by default unless you opt for Paper Billing. If you set up an online account, your preferences won’t be changed.
Hope this helps!
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+5- Plan Zero Hero
A similar thread might be of help
If you do want to update your preferences, you will need to get in touch with customer support as no one here has access to your account (and being a public forum shouldn’t have).
There are contact options here
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