The night reading on my traditional Economy 7 meter's not moving - How can I get the meter replaced and my bills recalculated?

Updated on 12/02/25 by Emmanuelle_OVO:

If you think you have a faulty meter this topic will help advise:

 

• Faulty smart or traditional meters: Blank display, inaccurate, broken, noisy meters - DIY tutorial series Tutorial

Worried that your meter isn’t clocking your usage accurately, is it making an unexpected noise or even worse are you off-supply? These could indicate a meter fault that we’ll need to get sorted. In all these scenarios we’d advise getting in touch with the Support Team ASAP to do some further investigations, but we’ve put together a quick guide to cover what might be causing the issues.

Blank Display or Meter Not Clocking

• The display has gone blank and cannot be read and it cannot be turned back on by pushing buttons.
• This is the most common type of meter fault and has many different causes. Unless it’s a smart meter, we will not be able to bill you accurately (we will have to estimate usage)  until we have completed a faulty meter exchange.
• Another common type of meter fault where the meter will stay on the same reading and not register any usage.
• The removal reading will be recalculated using either readings prior to the fault, new meter consumption or usage averages. More info here
  
  ​​​​​​​If you think your registers are the wrong way round:

How do I tell my day and night readings apart?

If you’re unsure which reading is which sometimes the readings will be labelled - high and low or day and night. If not you might be able to check the current reading against your reading history on the ‘Meter Readings’ page of your online account.

If you can’t work it out using these methods the next step is to carry out a Load Test​. This involves taking two sets of readings at midday and during the afternoon. Only one reading should change between these times which will be your daytime register.