Tesco offer - When will I receive my points?

Hey @hucknalldf,

Do you know the date you moved? As far as I know, the points should be added to your account within 60 days of activation, so depending on when you signed up, you could still be within the window to receive them. 

I’ll watch for your update with the date, and then we can re-assess it. 😃

Hi Chris. Contract started 02/09/24. The email re not having a smart meter was 10/10/24.

I reckon that makes me day 58?

Many thanks, Dave

Hey @hucknalldf (Dave), 

I agree with you on the dates and would say you should have the points no later than Friday. If you don’t have them by then can you pop an update in the thread and let me know and I can pick it up with you? 

Thanks, Chris 

I activated my account over 60 days ago and I haven’t received my points either.

Hey @YvonneF1,

What date did you activate the offer? 

Hi Chris

Delighted to report that 2500 Clubcard points have appeared in my account this morning.

Many thanks for your help.

Dave

Hey @hucknalldf (Dave),

Amazing news 🎉 try and not spend them all at once! Thanks for letting me know they came through. 

Thanks, Chris

Chris I activated over 60 days ago and haven’t received my Tesco clubcard points. Thank you

I linked my tesco clubcard to my ovo account as I am eligible on 18th of December. 60 days have now passed and I still have not received any points. Tesco told me to contact ovo, ovo telling me to contact tesco!

Hi ​@Seainin1992 ,

Generally, it’s OVO you need to talk to about this one. If you’re struggling, try https://ovoenergy.com/feedback .

Hey ​@Seainin1992 

Sorry to hear about this.

Our Support Team should check a couple of things first, just to make sure you’ve qualified for the offer and the points are due to be applied. If they’ve confirmed this, they would then pass you over to Tesco, as it’s likely to be a Clubcard issue if our team have confirmed you’re eligible and past the 60 days.

If you’ve spoken with our Support Team already, then you should speak with Tesco. You can call them on 0800 951 688 Monday - Friday: 8am-8pm Saturday: 9am-6p. Or via Whatsapp on WhatsApp
0800 917 7403. 

Let us know how you get on.

This isn't a one off. I linked mine on 28th November so I'm well over the 60 days and haven't had mine either despite receiving an email from Ovo confirming it. I'm guessing there are a lot of us that haven't had it so I think Ovo should be chasing up Tesco on our behalf. We shouldn't have to chase Tesco for this, Ovo should. OVO made the offer, OVO are responsible for ensuring their offer is carried out.

Hey ​@Belinda5 

I’m sorry you’ve been affected by this too.

If the team have confirmed your eligibility and that they 60 days have passed, there’s nothing further they can do. As Clubcard are responsible for Clubcard points, our support team can neither apply the points or pass your DPA to have them applied by Tesco, that’s why customers would typically have to follow up with Clubcard.

I’ll raise this to the team also as a pattern as they’d want to follow up if there are multiple customers impacted by a specific issue. I’ll pop back here if I have any further updates.

I don't expect you to chase individual applications but you could contact whoever you dealt with at Clubcard to say that you have customers who haven't had their clubcard points for linking their card, ask if there has been a delay and why it hasn't been done.