I'm moving out and want to close my OVO account, but I can't find where to submit my info online?

Updated on 24/01/25 by Emmanuelle_OVO:
 

• A guide to joining, moving home or leaving OVO as a Pay As You Go customer Tutorial

Sorry to hear of the technical difficulty you’ve had when trying to let us know about your upcoming move.

The easiest way to do this is by logging in to your online account or OVO app (download for Android or iOS). We’ve run through the process in detail below.

Step 1

When on the homepage click on the ‘Moving home’ menu option to the left (or in the top right on the app),

You should now see this screen,

Step 2 

If your moving date falls within the next 28 days, or you’ve already moved, put your moving date in the day, month and year fields, and press ‘confirm’.

Step 3

You should then be greeted with this confirmation screen,

If your move out date changes, or you’re unable to complete this process online, reach out to our Support Team to make sure we can get everything tidied up.
 

Step 4

Don’t want to leave us completely? Click ‘get a quote’ to see the plans we have available at your new home!