I feel like my Direct Debit Check In is totally unfair, why has it increased?

Hey @taxijim33,

Really sorry to hear this,

Have you sent in a photo of the yellow/white sticker on the meter and the new meter serial number? Usually when a statement is delayed following a meter exchange it’s because the engineer hasn’t passed on the removal meter reading from the old meter or the install reading from the old one. Or it may be OVO doesn’t have your new meter serial number. 

We don’t have access to your account on the forum so can only make assumptions based on the information provided. I’d advise keeping your direct debit up and running for both fuels, this should hopefully cover the delayed statement once you are billed.

Hope this helps. 

1 am 1100 pounds in credit so d/d not the issue i reckon i owe 250.00 for the gas used they have all metre numbers so i am not worried just bothers me that they are not doing their job to a standard i would expect from a large company

Hey @taxijim33,

I’m afraid we don’t have access to your account here on the Forum, so without knowing details of the account issue it’s hard to advise. 

In this instance if you aren’t getting anywhere with customer support, it may be worth following @Jeffus’ advice.

i have been onto ovo again and they say it will be sorted out in a few days will keep you posted

OVO at it again they have put my DD up by £30 even though I told them last time I was not paying more than £200,they did it behind my back without permission  and I have a smart meter but here the stupid thing my usage up to today is £100 24th Aprill and I'm using £4.50 a day now so worst case I'm going to be at £150 for the month I'm £120 behind but based on my usage by the end of next month I will have caught up and then by September I will probably be £250 in credit.Im about to have the same argument as last time when they wanted to put it up to £300 pm,If I listened to them then I would be £400 in credit and paying twice what I use, will just cancel the dd if they don't put it back and just pay what I use as I'm legally entitled to. Why do we allow these companies to hold on to OUR money I've now switched to standing order I would rather have my money in my account rather than OVO dictate what I should pay if you went to a petrol  station and they said we think you should put 70 quid in and that's all we will let you do there would be riots, pay what you have used don't let your money sit in OVO account making them interest.

Pay by standing order and fight back.

Hi @Alistair 

Welcome to the customer forum, i am just a customer like you. 

If you are in on the default variable tariff you can of course cancel your Direct Debit and pay on receipt of bill

Just be aware your bills will then be higher as the rates will then be higher. Chat to OVO if you want to confirm how much more you will pay.

You will now end up worse off financially.

Did you know that?

You can call collections and ask for up to 100% of your credit balance to be refunded if you are on the variable plan, but I wouldn't recommend quite that much to anyone. 

0800 0699 831

So if you build up a lot of credit over summer you can always do that. 

Hello @Alistair,

Sorry for the issues you’re having, 

If you feel your direct debit review is unfair it may be that your estimated annual consumption is out of line, you can find out more about this topic here:

You can contact our Collections Team as advised by @Jeffus for your credit balance to be refunded, they can also put your direct debit on a three month review suspension meaning it won’t be reviewed or increased for this period. If you don’t already have a smart meter I’d advise getting one booked in so that your billing is accurate to meter readings. 

You can find out how your direct debit is calculated by logging into the Online Account and using the direct debit calculator tool: 

Customers can pay on demand if they’re on the variable tariff, however, as pointed out by @Jeffus the rates would be more expensive. 

Hope this helps. 

because I used a lot of power in January for some reason, OVO demanded I increase my DD from 60 to 83, even though I was massively in credit. After a lot of shouting and screaming down the phone, I grudgingly accepted an increase to £66.

Three months later, with (slightly) warmer weather and more daylight, they’re telling me I could reduce my DD to £55. Funnily enough, they don’t insist on this when the amendment is to reduce, they just advise.

Aren’t their computer models wonderful??

Shouting and screaming ?

maybe shouting and screaming was a bit OTT, but there was certainly an argument. They wouldn’t countenance my suggestion of leaving the DD at £60 until the end of the contract and whoever owed money doubled it - that’s how confident I am that their computer algorithm is rubbish.