Hi. I want to provide my meter readings but my account is not giving me the option to do it. It says my smart meter is sending readings automatically...but I dont have, and never have had, a smart meter!
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I can't submit meter readings as online account says I already have smart meters?
Best answer by Blastoise186
Updated on 31/12/24 by Abby_OVO
Tjw50 wrote:
That is indeed a smart meter, albeit a rather old one installed by British Gas. It’s quite possible that it’s been adopted by DCC and OVO has connected to it, so you won’t need to submit those meter readings.
If you’re having issues with smart meter readings not sending automatically, contact the Support Team so that they can investigate the issue.
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